topic Re: Firefox login problem with Google Nest in Apps / Account

Firefox login problem with Google Nest

RamsTX — Mon, 08 Nov 2021 17:37:00 GMT

In the past few days something has changed. When I try to "Sign In with Google" to access my Nest Cams it loops back to the sign in screen.

This problem can be recreated by:

1) Visit home.nest.com
2) Click "Sign In with Google"
3) Select my Google account to login in

As soon as I select my Google account I am kicked back to the login screen in step #1.

Running Windows 10. Firefox version 94.01. I have cleared all history, cookies, restarted my PC, etc.

To my knowledge, nothing has changed on my end. I even, temporarily, turned off Norton and Malwarebytes and still had the same issue.

I can login, successfully, with Chrome but FireFox is my browser of choice.

Re: Firefox login problem with Google Nest

GarrettDS — Mon, 15 Nov 2021 20:30:50 GMT

Hey there,
Sorry for the late response, but I wanted to drop in here to help.

I understand that this issue can be confusing but I definitely wanted to stop by and see how I could help.

Just wanted to double check to see if you were still needing help on this? If so, what troubleshooting steps have you tried?

Please let me know.

Best regards,
Garrett DS

Re: Firefox login problem with Google Nest

GarrettDS — Thu, 18 Nov 2021 21:56:28 GMT

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS

Re: Firefox login problem with Google Nest

RamsTX — Thu, 18 Nov 2021 22:42:26 GMT

You obviously didn’t bother to read the desktop the problem I was having and the troubleshooting steps I already tried. Your response was worthless

Re: Firefox login problem with Google Nest

GarrettDS — Thu, 18 Nov 2021 23:20:46 GMT

Hi there,

I read your response, and I apologize that you feel that way. I was wondering if you still needed help on this as it had been a while since you posted. I'm happy to take this feedback about Firefox having issues and pass it along to our engineering team. In the meantime, I'd suggest using a different browser as a workaround.

Best regards,

Garrett DS

Re: Firefox login problem with Google Nest

GarrettDS — Mon, 22 Nov 2021 17:33:04 GMT

Re: Firefox login problem with Google Nest

GarrettDS — Tue, 23 Nov 2021 17:08:09 GMT

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS