My devices are gone from Google Home

michaelgreen831 — Fri, 06 Feb 2026 19:23:54 GMT

I had a problem w/ my detector this week and went into the home app and discovered that they were gone from the app.

I'm still getting home reports monthly mailed to the account. When I look back in my emails at the reports, I see that in the last good health check email was April 2025. In May 2025 the email says the devices didn't check in and they haven't since.

When I log into Google Home and Nest using my account, I see my kitchen speaker and my 3 wifi mesh devices.

How do I get them back? Factory reset?

Re: My devices are gone from Google Home

JillG — Fri, 06 Feb 2026 21:03:39 GMT

Hi @michaelgreen831

I would reset the Nest Protects. If after following the steps below you still have trouble. Please reach out to support directly. I know how important these devices are!

Press and hold your Protect’s button. It will chime and glow blue. Continue holding the button down.
Release the button when your Protect starts to say its version number.
Your Protect will start a verbal countdown and tell you it’s erasing all your settings.
- To cancel the factory reset, press Protect’s button again during the countdown.
After a few seconds your Protect will reset to its factory default settings. You can then go through setup with the app and add it to an account again.

topic Re: My devices are gone from Google Home in Apps / Account

My devices are gone from Google Home

Re: My devices are gone from Google Home