topic Sleep Sensing missing from my Google Nest Hub 2nd Gen with Google Workspace Account in Apps / Account

Sleep Sensing missing from my Google Nest Hub 2nd Gen with Google Workspace Account

Dnomge — Mon, 15 Nov 2021 21:37:13 GMT

Dear,

I am an old skool Google Apps user, and been a google customer for quite some time.

I've ordered and receive 2 Google Nest Hub 2nd Gen and want to setup Sleep Sensing.

But in the Google Home App, I can't find the Sleep Sensing functionality, when I go to the Nest Hub and want to enable the service. It says something that I need to ask permissions from my Google Workspace Administrator.

Can someone tell me what is wrong?

With kind regards,

Re: Sleep Sensing missing from my Google Nest Hub 2nd Gen with Google Workspace Account

Jake — Wed, 16 Feb 2022 20:50:28 GMT

Hey Dnomge,

Sorry for the late reply. I wanted to follow up and ensure you had gotten a reply. I did find a helpful article with more details on Sleep Sensing and how it works. Please let me know if you are still having any trouble from there, as I would be happy to take a closer look and assist you further.

Best regards,
Jake

Re: Sleep Sensing missing from my Google Nest Hub 2nd Gen with Google Workspace Account

Jake — Fri, 18 Feb 2022 19:50:20 GMT

Hey Dnomge,

I wanted to check in and see if you are still in need of any help? Please let me know, as I would be happy to assist.

Best regards,
Jake

Re: Sleep Sensing missing from my Google Nest Hub 2nd Gen with Google Workspace Account

Dnomge — Sun, 20 Feb 2022 10:25:21 GMT

A personal Google Account
- Note: This feature won't work on devices linked with a Google Workspace account (Business, Nonprofits, Education, etc).

Why not?

And when will it work with my Google Apps Account (G Suite legacy), which I have since Mar 19, 2013.

Re: Sleep Sensing missing from my Google Nest Hub 2nd Gen with Google Workspace Account

GarrettDS — Wed, 20 Apr 2022 16:58:24 GMT

Hey folks,
Thanks for visiting the Community.

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh.

We hope you were able to get the help you need but if the issue persists feel free to create a new thread, and provide as many details as possible so that others can lend a hand.

Best regards,
Garrett DS