topic Re: Cannot add family in Apps / Account

Cannot add family

tovario — Sun, 07 Nov 2021 22:40:07 GMT

Trying to add my mom who has a valid email but the domain name is not Gmail, Hotmail or Yahoo. The invite will not send. How do I get her access with her email address?

Re: Cannot add family

GarrettDS — Thu, 11 Nov 2021 19:21:45 GMT

Hey there,

Sorry to hear about the issues you're having with sending an email invite to your mom, I'm sure it's confusing but I'm happy to help.

She can try to add nest or google to her whitelist within her email inbox, but the easiest workaround would be to have her create a gmail account as the email will easily work with that domain.

Please let me know if you have any other questions.

Best regards,

Garrett DS

Re: Cannot add family

GarrettDS — Mon, 15 Nov 2021 19:32:05 GMT

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS

Re: Cannot add family

GarrettDS — Tue, 16 Nov 2021 16:48:52 GMT

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS