topic Cant connect JBLLinkView3056. Its settings show it has no network, and cant connect it via home app in Apps / Account

Cant connect JBLLinkView3056. Its settings show it has no network, and cant connect it via home app

abellaj — Tue, 31 Aug 2021 22:20:12 GMT

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Original Poster:Melissa Groenewald

Initially when bought connected it to a address, then relocated it to another address. Since then have been unsuccessful at reconnecting. Have reset the device at least 6x to restart. Also deleted connection via gmail accounts.

No success.

Re: Cant connect JBLLinkView3056. Its settings show it has no network, and cant connect it via home

abellaj — Tue, 31 Aug 2021 22:20:56 GMT

Hey there Melissa Groenewald,

I'm so sorry for the late response, but I wanted to hop in here to help. I understand that connection issues with devices can be frustrating, but I'm happy to look into this for you.

I wanted to ask if you were still having issues with this? If so, would you mind letting me know what troubleshooting steps you have taken?

Also, I would suggest reaching out to the JBL LinkView support to see if they can help you with this. I see that there is no network, but if you clearly have a wifi, it is going to be something to do with the device itself and not the app.

Please let me know if you have any further questions or concerns.

Best regards,

Garrett DS

(Community Specialist)

Re: Cant connect JBLLinkView3056. Its settings show it has no network, and cant connect it via home

James — Fri, 10 Sep 2021 16:23:55 GMT

Hi there,

Just wanted to follow up to see if you had any additional questions or concerns about connecting your device to the Google Home App. We're here to help if you do.

Thank you,

James

Re: Cant connect JBLLinkView3056. Its settings show it has no network, and cant connect it via home

GarrettDS — Mon, 13 Sep 2021 16:46:42 GMT

Hey folks,

It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,

Garrett DS