topic Re: Nest x Yale door lock error code T013 in Apps / Account

Nest x Yale door lock error code T013

Charrison08 — Sun, 03 Oct 2021 15:58:31 GMT

Cannot connect Nest x Yale lock. Getting error T013

We have 4 Nest Connects to help with the other 5 Nest x Yale door locks around the house as well as 2 thermostats.
Have we simply exceeded capacity and another door lock cannot be added? We have tried everything in the forums and clearly have 5 other functioning door locks working.

Re: Nest x Yale door lock error code T013

Brad — Fri, 15 Oct 2021 17:30:04 GMT

Hi there,

Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. I can definitely understand how frustrating your situation must be. I would love to help you find a solution to this issue.

- Do you still need help with this issue?

- What troubleshooting steps have you done thus far?

Please let me know if you need further assistance.

Best Regards,

Brad.

Re: Nest x Yale door lock error code T013

Jeff — Tue, 16 Nov 2021 22:25:28 GMT

Hi, Charrison08.
I just wanted to jump in real fast to see if you saw Brad's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.
Thanks.

Re: Nest x Yale door lock error code T013

Jeff — Wed, 17 Nov 2021 23:12:00 GMT

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks