topic Unable to log into Nest app on iOS device in Apps / Account

Unable to log into Nest app on iOS device

microChasm — Sun, 21 Nov 2021 18:17:49 GMT

Hello,

I have been unable to log into the Nest app since Sept 2021.

Here is what I have done:

Uninstalled the app
Powercycled the device
Reinstalled the app
Complete app onboarding and supply credentials to login

Result:

The nest app has a spinning icon and never completes the login process
I can't use the app
I use a NEST account to login, don't care to migrate to any other account type
I can use home.nest.com and login to use the website just fine using my Nest account credentials. Prefer the NEST app on iOS.

Re: Unable to log into Nest app on iOS device

GarrettDS — Tue, 30 Nov 2021 19:17:01 GMT

Hey there,

Sorry to hear about the issues that you're having as I understand this may be frustrating but I'm happy to help.

I would suggest reviewing this article as it has some great troubleshooting steps in it that may help with your issue.

Please let me know if you have any other questions.

Best regards,
Garrett DS

Re: Unable to log into Nest app on iOS device

GarrettDS — Fri, 03 Dec 2021 18:15:52 GMT

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS

Re: Unable to log into Nest app on iOS device

microChasm — Sat, 04 Dec 2021 04:49:51 GMT

App suddenly started working earlier this week

Re: Unable to log into Nest app on iOS device

GarrettDS — Mon, 06 Dec 2021 18:45:26 GMT

Hey folks,
It looks like we have come to a solution so I'm going to be locking this thread. If you have any other concerns or questions, please feel free to create a new thread.

Have a great day.
Garrett DS