topic I have added new passcodes and those new passcodes are not working. Only the old ones. in Apps / Account

I have added new passcodes and those new passcodes are not working. Only the old ones.

abellaj — Tue, 31 Aug 2021 23:56:38 GMT

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Original Poster:Hula Bay

I added new passcodes on my my Nest App for Yale and the new passcodes are not working

Re: I have added new passcodes and those new passcodes are not working. Only the old ones.

abellaj — Tue, 31 Aug 2021 23:57:10 GMT

Hey there Hula Bay,

I'm sorry for the late response, but I wanted to hop in here to help. I understand passcode issues can be confusing, and I'm happy to provide some clarity.

I understand you added new passcodes on your Nest App for Yale, and am just curious what troubleshooting steps you have taken to try to resolve this?

I was able to find a great article that will help you with passcodes and to be able to troubleshoot any passcode issues.

If you have any further questions or concerns, please let me know.

Best regards,
Garrett DS

(Community Specialist)

Re: I have added new passcodes and those new passcodes are not working. Only the old ones.

GarrettDS — Fri, 10 Sep 2021 15:53:26 GMT

Hey folks,

It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,

Garrett DS