topic Google Home says Lutron is offline in Apps / Account

Google Home says Lutron is offline

mountains413 — Fri, 26 Nov 2021 15:41:49 GMT

I connected Lutron Caseta to Google Home and the connection has worked perfectly until 2 days ago. Google Home says that Lutron is “not available right now” for voice commands and “offline” in the Google Home app.

Troubleshooting I’ve done:

- deleted Google Home and added back

- deleted Lutron app and added back

- attempted to disconnect Lutron from Google Home (this was not successful)

- power cycled Lutron router

Lutron app still works perfectly to control devices.

please help. Thanks!

Re: Google Home says Lutron is offline

GarrettDS — Tue, 30 Nov 2021 21:58:45 GMT

Hey there,

Sorry to hear about the issues that you're having with your Lutron device and the Google Home, I know it can be confusing, but I'm happy to help.

Thanks for letting us know what troubleshooting you've done, that definitely helps and I have a few follow up questions.

When you tried unlinking or disconnecting Lutron from the Home app, what happened?
Have you double checked your network connection to make sure that it's stable?

I look forward to hearing from you.

Best regards,

Garrett DS

Re: Google Home says Lutron is offline

kw3 — Tue, 30 Nov 2021 22:20:18 GMT

I'm having the same issues starting around the same time. I moved some devices around and renamed some and when I try to re-sync Lutron and Google Home I lost access to most of the devices. I followed all the steps you did as well with no luck. Google only shows 10 devices when there should be 38. The integration to Lutron is working fine, I am able to control lights with another app (IFTTT). It is a Google Home problem.

Re: Google Home says Lutron is offline

kw3 — Wed, 01 Dec 2021 15:01:48 GMT

The solution I found was to create another Home and individually move the lights to that Home and then move them back. All 37 lights are working now. What a pain but at least I found a work-around.

Re: Google Home says Lutron is offline

GarrettDS — Wed, 01 Dec 2021 17:31:48 GMT

Hey folks,
It looks like we have come to a solution so I'm going to be locking this thread. If you have any other concerns or questions, please feel free to create a new thread.

Have a great day.
Garrett DS