topic Re: Not receiving password reset email from nest in Apps / Account

Not receiving password reset email from nest

oetam — Fri, 22 Oct 2021 15:58:41 GMT

Not receiving password reset email from nest

Checked spam filter not hitting spam filter.

Added accounts.nest.com and nest.com to the whitelist on the spam filter.

Still no email.

Please provide some next steps.

Thanks

Re: Not receiving password reset email from nest

GarrettDS — Wed, 27 Oct 2021 17:31:39 GMT

Hey there oetam,

Sorry to hear that you're not receiving your password reset email, I'm sure this is frustrating but I'm happy to help.

While we don't have a button or anything to be able to resend the email to your email address, if you are not using a https://bit.ly/37trmbH email address I would suggest creating one as these emails are the best way to ensure that the Nest emails will go through.

Please let me know if you have any further questions.

Best regards,

Garrett DS

Re: Not receiving password reset email from nest

jrod — Tue, 02 Nov 2021 02:09:59 GMT

no password reset email received. Not in spam folder either.

Re: Not receiving password reset email from nest

GarrettDS — Tue, 02 Nov 2021 19:56:48 GMT

Hi there jrod,

Sorry to hear that you're not receiving the password reset email. Are you using a gmail account or a different domain? If you're using a different domain, I would suggest setting up a gmail account as the emails go to those accounts without any issues.

Please let me know if you have any further questions.

Best regards,

Garrett DS

Re: Not receiving password reset email from nest

jrod — Tue, 02 Nov 2021 20:54:37 GMT

I am using a gmail email account for my Nest account.

Re: Not receiving password reset email from nest

Tracey1 — Tue, 02 Nov 2021 23:44:05 GMT

I am having the same issue. Incredibly frustrating !

Re: Not receiving password reset email from nest

GarrettDS — Thu, 04 Nov 2021 16:38:28 GMT

Hi there jrod,

Sorry to hear that you're still having issues with this. Have you tried adding the email domain to your spam whitelist?

What other troubleshooting steps have you taken?

Please let me know if you have any other questions.

Best regards,

Garrett DS

Re: Not receiving password reset email from nest

jrod — Thu, 04 Nov 2021 17:23:00 GMT

I did have nest in the whitelist of my gmail account.

I checked my spam folder and emails from Nest are not in there.

Re: Not receiving password reset email from nest

GarrettDS — Mon, 08 Nov 2021 18:17:40 GMT

Hey there,

Thanks for letting me know what you have tried.

Would you mind trying the following steps as well?

Double check that you entered the email address that you used to sign up for your account.
Double check that you use a Nest Account, not a Google Account.
Check your spam email folder.
Try requesting the reset password email again.

Please let me know if you're still having the issue.

Best regards,

Garrett DS

Re: Not receiving password reset email from nest

GarrettDS — Thu, 11 Nov 2021 19:25:31 GMT

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS

Re: Not receiving password reset email from nest

jrod — Mon, 13 Mar 2023 17:36:54 GMT

I have just requested the password reset again (using email ... ). Entered the email address used for the Nest account correctly. Checked inbox, social media, promotion, and spam folders and there is no Nest email to reset the password.

Re: Not receiving password reset email from nest

barraman — Fri, 12 Nov 2021 19:52:42 GMT

I have the same issue as well using a yahoo account.

Re: Not receiving password reset email from nest

GarrettDS — Fri, 12 Nov 2021 21:32:45 GMT

Hi there,

I would suggest adding Nest to your whitelist within the email inbox so that you can receive the emails that you are trying to get.

Please let me know if you have any other questions.

Best regards,

Garrett DS

Re: Not receiving password reset email from nest

jrod — Sat, 13 Nov 2021 04:26:34 GMT

Did that already a few responses back. Thanks for trying.

Re: Not receiving password reset email from nest

schuckb — Sun, 14 Nov 2021 16:23:37 GMT

Likewise not getting a password reset. Likewise checked all of my folders. Likewise, I have whitelisted nest.com in my email. Likewise am sure that I am using the correct email. I have not, and will not, create a new email so I can get a password reset from any vendor.

Please find a way to get password resets to your customers that love the product but are frustrated with the support services.

Please advise.

Re: Not receiving password reset email from nest

schuckb — Sun, 14 Nov 2021 16:26:39 GMT

BTW, I just received a 'congrats' on becoming a Nest community member... using the email that I use for the password reset!!!

He email is fine, thank you. Please send a password reset.

Thank you.

Re: Not receiving password reset email from nest

GarrettDS — Mon, 15 Nov 2021 18:37:45 GMT

Hi there,

Sorry to hear that you're still not receiving the emails. Unfortunately there isn't a way for me to send the password reset email directly to you.

I would try going through these troubleshooting steps though to see if that helps.

Double check that you entered the email address that you used to sign up for your account.
Double check that you use a Nest Account, not a Google Account.
Check your spam email folder.
Try requesting the reset password email again.

Best regards,

Garrett DS

Re: Not receiving password reset email from nest

Jakaleni — Tue, 16 Nov 2021 23:26:16 GMT

I have not received an email to reset my password ether. I have comcast and all of my emails are set up to go to my gmail account as well...nothing!

Re: Not receiving password reset email from nest

kimbeagle — Thu, 18 Nov 2021 17:42:26 GMT

email to reset not being sent. also, in order to sign with Google, Google wants access to all my info.

Re: Not receiving password reset email from nest

GarrettDS — Thu, 18 Nov 2021 22:18:24 GMT

Hey there,
Just wanted to jump in here to check to make sure that you saw my response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS