topic Re: Home/Away missing (routines) in Apps / Account

Home/Away missing (routines)

GhostNinja — Tue, 16 Nov 2021 22:55:06 GMT

I have just set Google Home (I was using Samsung's Smart Things) and I wanted to set Home/Away routines triggered by location (when the user arrives) but I do not have that starter in the routines.

I do NOT have the bubble that says "Set up Home/Away routines"

The starters I have available to start a blank routine are Voice Command, Time and Sunrise/Sunset.

I am using a Samsung S20FE 5G (Android 11, OneUI 3.1)

Re: Home/Away missing (routines)

GarrettDS — Mon, 22 Nov 2021 21:39:25 GMT

Hey there,
Sorry for the late response, but I wanted to drop in here to help.

I understand that routine issues can be confusing but I definitely wanted to stop by and see how I could help.

Just wanted to double check to see if you were still needing help on this? If so, what troubleshooting steps have you tried?

Please let me know.

Best regards,
Garrett DS

Re: Home/Away missing (routines)

GarrettDS — Mon, 29 Nov 2021 23:06:21 GMT

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS

Re: Home/Away missing (routines)

GhostNinja — Mon, 29 Nov 2021 23:20:08 GMT

Already found a solution. I switched to Alexa and everything works as it should, and the voice recognizition works even better.

Re: Home/Away missing (routines)

GarrettDS — Mon, 29 Nov 2021 23:52:36 GMT

Hey all,
I'm going to be locking this thread. If you have any other concerns or questions, please feel free to create a new thread.

Have a great day.
Garrett DS