topic Re: Unable to remove c by ge seamless bulb from Home in Apps / Account

Unable to remove c by ge seamless bulb from Home

KMDM442 — Tue, 30 Nov 2021 03:00:20 GMT

There are C by Ge bulbs in my home that were set up directly via Google’s seamless set up.

I want to remove them. The Google Home app will not let me. Is there a known solution for this?

Steps:
1) go to the device setting for a C by GE light bulb in the Google Home app
2) tap Unlink Cync (C by GE Seamless)
3) navigate to list of linked devices
4) search linked list for C by GE Seamless.
5) Cync (C by GE Seamless) does not exist in the list and therefore cannot be unlinked.

Re: Unable to remove c by ge seamless bulb from Home

KMDM442 — Tue, 30 Nov 2021 03:04:03 GMT

Note: this is different from Cync (C by GE), which is what will display if I had set up via the C by GE app directly and then inked to my Home. That particular linking/unlinking works as expected.

i cannot find any documentation for how to unlink the Seamless device.

Re: Unable to remove c by ge seamless bulb from Home

GarrettDS — Fri, 03 Dec 2021 18:57:33 GMT

Hey there,

So sorry to hear about the issues you're having with unlinking your devices, I'm sure it's frustrating, but I'm happy to look into this for you.

It seems like you've gone through all the typical steps to try to delete or remove them. You can also try creating a new household and moving the device over to that household then deleting that household entirely to see if that works.

If that doesn't work, I'd also reach out to the manufacturer to see if they have any advice or help they can provide.

Please let me know if you have any other questions.

Best regards,

Garrett DS

Re: Unable to remove c by ge seamless bulb from Home

GarrettDS — Mon, 06 Dec 2021 22:22:35 GMT

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS

Re: Unable to remove c by ge seamless bulb from Home

GarrettDS — Tue, 07 Dec 2021 18:24:38 GMT

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS