topic Re: Devices keep removing themselves from Google Home/Rooms in Apps / Account

Devices keep removing themselves from Google Home/Rooms

abellaj — Wed, 01 Sep 2021 00:48:42 GMT

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Original Poster:MarsNeedsTacos

My normally super stable Google Home has developed a an issue. I have a decent amount of devices and all are working perfectly except suddenly my Cync by GE lights and smart plugs have (with zero changes by me) unassigned themselves from my home and their respective rooms. You can see in the feed it says I removed them from the home but I did not. Troubleshooting so far...

1. Unlinked and re-linked Cync account (no change)

2. Unlinked account then picked one room and did a factory reset on bulbs and plugs, added back home, no joy.

3. Unlinked Cync account, rebooted all speakers and hubs, re-linked account. No joy.

4. Changed having routines run from my phone to my Nest Audio in the center of the house, no joy.

So now I have 13 devices sitting unassigned in my home. I should note all bulbs and plugs work as expected in the Cync by GE app and all of my other Google Home devices and subscriptions/services are working perfectly.

Any suggestions? I know Cync has a checkered past but I put this gear in back in May and it's worked perfectly ever since so I'd hate to replace it this soon.

Re: Devices keep removing themselves from Google Home/Rooms

abellaj — Wed, 01 Sep 2021 00:49:20 GMT

It's likely a problem on the Cync side of things. Occasionally the assistant reaches out to the linked accounts you set up and it's up to the third party to respond with the devices associated to them which in turn are added or removed from your Home.

I would suggest the first step would be to ask your assistant to "sync devices". If that gets you nowhere, report the issue to Cync customer service, especially since you already unlinked and relinked.

From: Binary Jay

(Gold Product Expert)

Re: Devices keep removing themselves from Google Home/Rooms

Hilary — Fri, 10 Sep 2021 16:55:12 GMT

Hey there,
Just wanted to jump in here to check to make sure that you saw our response.

Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day!
Hilary

Re: Devices keep removing themselves from Google Home/Rooms

GarrettDS — Mon, 13 Sep 2021 17:19:43 GMT

Hey folks,

It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,

Garrett DS