topic Home App won't recognize Pixel 6 Pro in Apps / Account

Home App won't recognize Pixel 6 Pro

Llumy — Sun, 05 Dec 2021 20:53:03 GMT

I originally posted this in the Pixel 6 Pro forum at https://support.google.com/pixelphone/thread/136567025/home-app-won-t-recognize-pixel-6-pro?hl=en&msgid=136567025

Prior to purchasing the Pixel 6 Pro, I had the Pixel 3 XL. In the Google Home App I have presence sensing setup. After migrating to the Pixel 6 Pro (and deactivation / sold the 3 XL), the home app claims my phone is still the 3 XL. Presence sensing generally works so it appears to just be an issue in the app that doesn't allow it to display the correct phone.

Re: Home App won't recognize Pixel 6 Pro

Ashepherdson — Mon, 06 Dec 2021 00:25:57 GMT

Hate to say to but I think the assisstant forum would have been the right place, but have you tried going into your Google account settings to ensure that your old phone is truly removed ? Instructions in link below

https://support.google.com/accounts/answer/3067630?hl=en

Re: Home App won't recognize Pixel 6 Pro

Llumy — Mon, 06 Dec 2021 03:22:15 GMT

Seems "some place else" is the best option so far. 😁

Thanks for the suggestion (signing out), but I had already done that.

Re: Home App won't recognize Pixel 6 Pro

Ashepherdson — Mon, 06 Dec 2021 03:27:25 GMT

Ok. Erase the Home app cache in your phone settings and reboot the Google Home devices and your phone to see if it will force an update.

Re: Home App won't recognize Pixel 6 Pro

jyb4me — Thu, 09 Dec 2021 22:37:36 GMT

I had the same problem with my Pixel 3 insisting it was still on. I read on Reddit a tip to uninstall Home & reinstall it. It worked! I turned off my tablet that I used Home on at home, so I'll see if it changed to my P6P when I turn it back on, but after turning a few settings on in Home, it recognizes my P6P and my P3 can sleep in it's box.

Re: Home App won't recognize Pixel 6 Pro

Llumy — Fri, 10 Dec 2021 01:38:44 GMT

Thanks jyb4me!

I uninstalled, rebooted, then reinstalled Home. When I went to presence sensing it asked if I wanted to switch my P6P. It is correct now.