topic Re: Nest aware subscription applied to wrong home. How do I get this changed? Tried fix dated 7/1, n in Apps / Account

Nest aware subscription applied to wrong home. How do I get this changed? Tried fix dated 7/1, no go

JohnF — Wed, 01 Sep 2021 16:23:59 GMT

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Original poster: Doug Smith 450

Tried fix dated 7/1 /21. No success. Have wrong home applied to Nest Aware subscription. At a dead end. Fix suggestions not matching up with equipment displays. Current Google Home app. Need this fixed, help!

Re: Nest aware subscription applied to wrong home. How do I get this changed? Tried fix dated 7/1, n

JohnF — Wed, 01 Sep 2021 16:24:29 GMT

Hi there, Doug.

I am sorry that your Nest Aware subscription was added to the wrong account! I am afraid we cannot transfer a subscription, so you will need to cancel your subscription and start a new one on the correct one. I have a great article that goes over that process, and should answer your questions about pricing, etc.

You can find that article here. Please let me know if you need further assistance on this issue.

-from Brad C. (Community Specialisti)