topic Re: How I fixed W5 connection error in Apps / Account

How I fixed W5 connection error

JBraunschneider — Mon, 01 Nov 2021 20:06:52 GMT

Hi all! I fixed my W5 error!! It also wasn’t coming on when I walked by. Here’s what I did… I pulled off the thermostat and on the back there’s a spot to charge it. I charged it for about 20 minutes, pushed it back on and Voila! It found my network instantly and woke up when I walked by. I would try this if yours is messing up like mine was.

Re: How I fixed W5 connection error

David_K — Fri, 05 Nov 2021 12:52:03 GMT

Thanks for stopped by and sharing what fixed the issue for you. I'm sure it may be useful to others who are experiencing a similar issue!

Re: How I fixed W5 connection error

Larry202br — Tue, 07 Dec 2021 17:16:18 GMT

do you have a C wire? if not, would a C wire solve this issue?

Re: How I fixed W5 connection error

Jake — Thu, 13 Jan 2022 18:08:26 GMT

Hey JBraunschneider,

Sorry for the late reply. I wanted to follow up and ensure you are good to go. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Best regards,
Jake

Re: How I fixed W5 connection error

Jake — Wed, 19 Jan 2022 18:25:28 GMT

Hey JBraunschneider,

I wanted to check in and see if you are still in need of any help? Please let me know, as I would be happy to assist.

Best regards,

Jake

Re: How I fixed W5 connection error

Jake — Fri, 21 Jan 2022 18:24:41 GMT

Hey JBraunschneider,

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity.

Best regards,
Jake

Re: How I fixed W5 connection error

Jake — Mon, 24 Jan 2022 19:57:00 GMT

Hey JBraunschneider,

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post.

Best regards,
Jake