topic Re: Old nest subscription in Apps / Account

Old nest subscription

TribalVape — Fri, 12 Nov 2021 00:12:45 GMT

I have an old nest subscription I am trying to cancel. It was $5.00 a month for a single camera. I don't use it any longer but Google now owns nest and doesn't show my subscription. How do I keep the $5.00 charge from recurring?

Re: Old nest subscription

Ashepherdson — Fri, 12 Nov 2021 01:34:16 GMT

Can you still log in via home.nest.com and see your account? You should be able to unsubscribe there.

Re: Old nest subscription

TribalVape — Fri, 12 Nov 2021 02:19:23 GMT

Yes, I did and removed the camera.

Re: Old nest subscription

Ashepherdson — Fri, 12 Nov 2021 13:35:46 GMT

When you visit that link you would click settings, nest aware, manage subscription and you should be able to cancel from there. Simply removing the camera unfortunately will not remove the subscription

Re: Old nest subscription

TribalVape — Fri, 12 Nov 2021 20:04:36 GMT

When I go to the settings and click on Nest Aware it says subscribe. It doesn't show a subscription.

Re: Old nest subscription

Ashepherdson — Fri, 12 Nov 2021 20:12:13 GMT

If it is not showing, and you were on the old account style, then it may be cancelled, but you should contact support directly to confirm:

https://support.google.com/googlenest/gethelp?hl=en

You can also check on your subscriptions by visiting google.com, click your account icon, Manage your google account, payments and subscriptions, and scroll down to subscriptions.

Re: Old nest subscription

Brad — Wed, 08 Dec 2021 20:14:40 GMT

Hi there,

Just checking in to see if you still need assistance with this issue. If so, please let me know and I would love to look into this further for you!

Best Regards,

Brad.

P.S Thank you for showing them where to check on their Nest Aware, @Ashepherdson!

Re: Old nest subscription

Brad — Wed, 08 Dec 2021 20:14:16 GMT

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.