topic Re: "Problem connecting to cloud" Error Message in Apps / Account

"Problem connecting to cloud" Error Message

tgalliher — Tue, 30 Nov 2021 21:09:08 GMT

Hi all,

For the last several weeks, I have been unable to sign in to manage my devices on Google home. I have a home with around 40 devices in it that were set up perfectly fine throughout the last year or so, but recently whenever I attempt to sign in on my Google Home app, upon picking my account, I am given an error message "Could not connect to cloud".

Others who are joined on the home can see it fine on their end, but on my Iphone 6s I just repeatedly get this message. Any help on this?

Re: "Problem connecting to cloud" Error Message

GarrettDS — Mon, 06 Dec 2021 22:43:46 GMT

Hey there,
Sorry for the late response, but I wanted to drop in here to help.

I understand that this issue can be confusing but I definitely wanted to stop by and see how I could help.

Just wanted to double check to see if you were still needing help on this? If so, what troubleshooting steps have you tried?

Please let me know.

Best regards,
Garrett DS

Re: "Problem connecting to cloud" Error Message

GarrettDS — Thu, 09 Dec 2021 21:32:44 GMT

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS

Re: "Problem connecting to cloud" Error Message

GarrettDS — Fri, 10 Dec 2021 19:14:29 GMT

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS