topic Problema con chromecast al cambiar wifi in Apps / Account

Problema con chromecast al cambiar wifi

Ang1 — Fri, 17 Dec 2021 16:25:45 GMT

He cambiado de WiFi en casa y no consigo cambiarlo en el chromecast. He buscado tutoriales en YouTube, información en Google, pero no sé qué falla. Algunos de los pasos que me piden para hacerlo, no me aparecen en mi app Google Home. Gracias.

Re: Problema con chromecast al cambiar wifi

Jeran — Wed, 02 Mar 2022 21:33:54 GMT

Hey there Ang1,

I am sorry about the late response, thank you for being patient! Were you able to fix that radio issue? If not, I'd be happy to help out, as I know connection issues have a lot of factors and can be overwhelming. Let me just ask you some questions about what's happening:

Have you already attempted to factory reset the Chromecast?
What type of Chromecast do you have?
What type of network band are you connecting to? Either 2.4GHz or 5GHz
What troubleshooting steps have you already tried?

I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran

Re: Problema con chromecast al cambiar wifi

Ang1 — Wed, 02 Mar 2022 22:04:53 GMT

I have already managed to solve the problem. Thanks anyway!

Re: Problema con chromecast al cambiar wifi

Jeran — Wed, 02 Mar 2022 22:11:20 GMT

Awesome, I am glad to hear that! Did you have any other questions or concerns that I can address today in the meantime?

Best regards,

Jeran

Re: Problema con chromecast al cambiar wifi

JenniferV — Tue, 29 Mar 2022 22:18:28 GMT

Hi Ang1,

Since we have not received any more replies for quite some time, I will lock this thread now.

Please feel free to create a new thread should you have questions or concerns in the future and we'll be more than glad to help.

Thanks for the help, Jeran.

Regards,

Jennifer