topic There is no “Routine” button on ios/ipados Google Home app, make this happen ! in Apps / Account

There is no “Routine” button on ios/ipados Google Home app, make this happen !

Jaegermaster — Thu, 23 Dec 2021 16:45:48 GMT

Hello,

It’s been more than months if not years, that the ios/ipad app is missing the routines button if you are not on US region. Searching through this forum, we can see multiple occurence of this issue wih other users.

I have android smartphone and no issues on that one with same account. Please kindly fix this… it’s been a while

Best regards,

Re: There is no “Routine” button on ios/ipados Google Home app, make this happen !

MplsCustomer — Thu, 23 Dec 2021 17:52:42 GMT

@Jaegermaster

The link below, under "Available languages by region," lists the countries/regions and languages that Google claims are supported for "routines". At the top of the page, it say "routines" are not available in Indonesia and Thailand.

https://support.google.com/googlenest/answer/7029585?gl=gb#routine-languages

Re: There is no “Routine” button on ios/ipados Google Home app, make this happen !

Jaegermaster — Thu, 23 Dec 2021 18:55:01 GMT

Thx for the link but it’s a real illogic limitation if im in region french but English = button not aivalalbe

I have to change my ipad’s language to workaround google’s limitation ?

Re: There is no “Routine” button on ios/ipados Google Home app, make this happen !

MplsCustomer — Thu, 23 Dec 2021 19:36:05 GMT

@Jaegermaster

I'm just another Google Nest customer; I do not know why the Google Home app supports only certain combinations of country and language. Perhaps they don't want to incur the cost of doing so. I"m sorry that in your case, France/English is not a supported locale.

You are correct; this issue has been around for a couple of years. This article on this problem on PiumikaWeb was first published on Oct. 24, 2019 and updated several times, most recently on March 4, 2021:

https://piunikaweb.com/2021/03/04/cant-find-broadcast-and-routines-on-google-home-app-language-settings-might-be-the-reason/

Also, when I looked at Google Support's responses to earlier posts on this issue, I was disappointed to find that the Google Nest Support staff seems to be unaware that the Google Home app supports "routines" only certain combinations of country and language. None of their responses pointed customers to the list of supported countries/languages (https://support.google.com/googlenest/answer/7029585?gl=gb#routine-languages&zippy=%2Cavailable-languages-by-region) and instead locked those threads with no resolution.

Re: There is no “Routine” button on ios/ipados Google Home app, make this happen !

Jaegermaster — Fri, 24 Dec 2021 08:16:38 GMT

Thanks, I hope to be able to push again this up to suppoet

Re: There is no “Routine” button on ios/ipados Google Home app, make this happen !

GarrettDS — Wed, 29 Dec 2021 16:59:50 GMT

Hey there,
I appreciate you taking your time to let us know about this issue. Feedback like this helps us constantly improve our products and services by knowing what we are doing right and what we can work on. Unfortunately there is not ETA but we appreciate the report on this.

Please let us know if you have any other questions or concerns.

Best regards,
Garrett DS

Re: There is no “Routine” button on ios/ipados Google Home app, make this happen !

GarrettDS — Mon, 03 Jan 2022 21:12:41 GMT

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns.

Best regards,
Garrett DS

Re: There is no “Routine” button on ios/ipados Google Home app, make this happen !

GarrettDS — Thu, 06 Jan 2022 18:10:39 GMT

Hey there,
Just checking in to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS

Re: There is no “Routine” button on ios/ipados Google Home app, make this happen !

GarrettDS — Fri, 07 Jan 2022 17:56:38 GMT

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS