topic Re: Nest devices did not migrate to Google Home in Apps / Account

Nest devices did not migrate to Google Home

JLE — Fri, 19 Nov 2021 17:12:00 GMT

I have been using the Next app for years with several Nest Protects, cameras, and a thermostat. Everything worked fine until I migrated to Google Home yesterday. None of Nest devices are in the Google Home app; the recently acquired Google Mini Hub is. My non Nest/Google devices migrated. In addition, I now have a Home and My Home configuration.

Re: Nest devices did not migrate to Google Home

Brad — Tue, 21 Dec 2021 19:55:40 GMT

Hi there,

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Please let me know if you need further assistance.

Best Regards,

Brad.

Re: Nest devices did not migrate to Google Home

JLE — Fri, 24 Dec 2021 04:36:31 GMT

Hi Brad,

I’m not sure how the Nest to Google migration works or what the final configuration would look like. When I posted my comment, none of my Nest products showed up under Nest or Google Home, and still don’t under Google Home. I had “Home” and “My Home” configurations with no Nest devices. That happened with both, Google Home, and and Nest.

A few days later, I try login Nest and my Nest devices are there. Earlier this week, the Nest app brought up migrating to Google again.

Regards,

JLE