Nest usage tracking has stopped working again

rgaila — Fri, 27 Aug 2021 17:08:41 GMT

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Original Poster: Jim Reeves 5302

Reset the everything, no help. Second occurrence of missing data in the last few weeks.

Re: Nest usage tracking has stopped working again

rgaila — Fri, 27 Aug 2021 17:09:16 GMT

Hi Jim,

Sorry to hear about your missing energy history. I can understand the frustration behind losing that kind of data. I'm happy to look into this for you.

We're currently aware of an issue with the Nest thermostat Energy History. Affected customers will see a "No usage" message indicated, but tapping the day will show detailed usage. We're working on resolving this issue as quickly as possible, and truly appreciate your patience as we get this resolved.

Let us know if you have any other questions for us!

-From Garret DS, Community Specialist.

topic Nest usage tracking has stopped working again in Apps / Account

Nest usage tracking has stopped working again

Re: Nest usage tracking has stopped working again