https://www.googlenestcommunity.com/t5/Apps-Account/How-to-get-a-return-completed-and-credited/m-p/69914#M5102 <P>Do you have your case number(s) from when you originally contacted Google support? If you're happy to share those, I'm happy to ask a community specialist to review your case.</P> Fri, 24 Dec 2021 23:56:57 GMT David_K 2021-12-24T23:56:57Z https://www.googlenestcommunity.com/t5/Apps-Account/How-to-get-a-return-completed-and-credited/m-p/66363#M4923 <P><SPAN>Anyone else frustrated with the terrible support by Google Nest? I have been a Google customer for years.&nbsp;</SPAN></P><DIV>&nbsp;</DIV><DIV>They sent me a camera that has connectivity issues. When I tried to get help they said it was faulty and sent me a replacement unit.</DIV><DIV>&nbsp;</DIV><DIV>In the meantime I sorted the problem out after hearing from others in this community about "workarounds". Spent about 6hrs of my time resolving the issue&nbsp;</DIV><DIV>&nbsp;</DIV><DIV>I had to return the replacement unit they sent me. I have the tracking information from UPS showing it was received by Google. Now they are billing me saying they did not receive it.</DIV><DIV>&nbsp;</DIV><DIV>On top of it all, their customer support contact app is not working.</DIV><DIV>&nbsp;</DIV><DIV>Unbelievable.&nbsp;</DIV><DIV>&nbsp;</DIV><DIV>How do you get their attention???</DIV> Sun, 19 Dec 2021 00:21:07 GMT https://www.googlenestcommunity.com/t5/Apps-Account/How-to-get-a-return-completed-and-credited/m-p/66363#M4923 Redgreen73 2021-12-19T00:21:07Z https://www.googlenestcommunity.com/t5/Apps-Account/How-to-get-a-return-completed-and-credited/m-p/69914#M5102 <P>Do you have your case number(s) from when you originally contacted Google support? If you're happy to share those, I'm happy to ask a community specialist to review your case.</P> Fri, 24 Dec 2021 23:56:57 GMT https://www.googlenestcommunity.com/t5/Apps-Account/How-to-get-a-return-completed-and-credited/m-p/69914#M5102 David_K 2021-12-24T23:56:57Z