topic Re: Nest and Google Home App- iOS15 in Apps / Account

Nest and Google Home App- iOS15

LWojo — Sun, 05 Dec 2021 19:11:07 GMT

Updated my iPad to iOS15 yesterday afternoon. Since then, I have been unable to connect to the Nest or the Google Home apps. Uninstalled and reinstalled both apps from the App Store, restarted the iPad and still nothing. The Nest app opens and then just spins attempting to open and the Google Home app opens and then crashes. Internet is connected with no other issues. Any ideas?

Re: Nest and Google Home App- iOS15

Ashepherdson — Mon, 06 Dec 2021 00:32:36 GMT

It's a iOS issue with network connections, you need to open up permissions for the apps so that they can communicate properly . Go to settings, privacy, local network and ensure that Google home is open

Re: Nest and Google Home App- iOS15

LWojo — Mon, 06 Dec 2021 01:36:00 GMT

Thank you! Permissions are set now on both apps and I am still having issues connecting or the app (Google Home and Nest) just crash.

Re: Nest and Google Home App- iOS15

Ashepherdson — Mon, 06 Dec 2021 01:43:32 GMT

Know it's annoying but can you force close the app and reboot once more then try again?

Re: Nest and Google Home App- iOS15

LWojo — Mon, 06 Dec 2021 02:08:34 GMT

Not annoying! I did that, as well as remove and reinstall both apps, and now neither are showing in my local network in privacy settings.

My iPhone is still running iOS14 and is having no issues. Just the iPad having issues. Thank you!

Re: Nest and Google Home App- iOS15

Ashepherdson — Mon, 06 Dec 2021 02:34:03 GMT

Very odd..one last thing to try, can you disable iCloud relay ? This usually causes issues with setting up nest wifi systems but could also be an issue here. If this doesn't work I'll escalate to the Google team for more input.

Re: Nest and Google Home App- iOS15

LWojo — Mon, 06 Dec 2021 18:29:16 GMT

The Nest app is now showing in my Local Network, however still isn’t working. iCloud relay was already disabled.

The app will sporadically connect. However 9 out of 10 times, the app tries to open and then crashes.

Re: Nest and Google Home App- iOS15

GarrettDS — Thu, 09 Dec 2021 17:38:00 GMT

Hey there,
Just wanted to hop in here to see if we still needed help on this. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS

Re: Nest and Google Home App- iOS15

LWojo — Thu, 09 Dec 2021 17:47:40 GMT

Unfortunately still having issues. Haven’t been able to open either app (Nest or Google Home) since Monday. Apps have been forced quit + reinstalled multiple times and no resolution.

Re: Nest and Google Home App- iOS15

GarrettDS — Mon, 27 Dec 2021 21:09:44 GMT

Hey everyone,

I just wanted to pop in here to see if anyone had a case ID that I could send to our engineering team so that they could review the notes and look into this a bit further.

I look forward to hearing from you.

Best regards,

Garrett DS

Re: Nest and Google Home App- iOS15

GarrettDS — Mon, 03 Jan 2022 21:02:33 GMT

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns.

Best regards,
Garrett DS

Re: Nest and Google Home App- iOS15

GarrettDS — Thu, 06 Jan 2022 18:03:58 GMT

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS

Re: Nest and Google Home App- iOS15

GarrettDS — Fri, 07 Jan 2022 17:51:50 GMT

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS