topic Re: Connecting to Sirius XM in Apps / Account

Connecting to Sirius XM

Skip356 — Mon, 20 Dec 2021 18:11:27 GMT

Just got a Nest. In the setup process, the Home app asked me about connecting to Sirius, which is on my phone, and I (thought I) said yes. Now Sirius appears nowhere on the list of settings and Ms. Nest draws a blank when I ask to play Sirius. How can I make the connection?

Re: Connecting to Sirius XM

GarrettDS — Mon, 27 Dec 2021 21:36:38 GMT

Hey there,
Sorry for the late response, but I wanted to drop in here to help.

I understand that these issues can be confusing but I definitely wanted to stop by and see how I could help.

Just wanted to double check to see if you were still needing help on this? If so, what troubleshooting steps have you tried? I would suggest doing a factory reset so that you can set up the device exactly how you want it to from the beginning again.

Please let me know.

Best regards,
Garrett DS

Re: Connecting to Sirius XM

GarrettDS — Mon, 03 Jan 2022 21:04:33 GMT

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns.

Best regards,
Garrett DS

Re: Connecting to Sirius XM

Skip356 — Mon, 03 Jan 2022 22:40:56 GMT

Thanks for response and for email. Sirius showed up magically after a couple of hours. It still doesn't show up on the Home app, but the Nest unit responds when I ask for a Sirius channel, and I don't want to mess with success, so we'll call it problem solved.

Re: Connecting to Sirius XM

GarrettDS — Tue, 04 Jan 2022 21:39:13 GMT

Hey there,
Glad to hear that it magically showed back up. Since we have come to a solution so I'm going to be locking this thread. If you have any other concerns or questions, please feel free to create a new thread.

Have a great day.
Garrett DS