topic Re: Home Android App crashes on start in Apps / Account

Home Android App crashes on start

Picklerick — Thu, 09 Dec 2021 19:12:24 GMT

Hello,

I have a chromecast v2 and since I formatted my phone, I can't use google home app. It crashes immediately. I see the first screen 1 second and it crashes.

I tried to clear data on Google app. But it didn't work. I can cast from app like YouTube or Netflix.

My phone is a Meizu 16th Android 8.1

What I can do to fix this issue please?

Re: Home Android App crashes on start

GarrettDS — Tue, 14 Dec 2021 21:32:14 GMT

Hey there,
Sorry for the late response, but I wanted to drop in here to help.

I understand that app issues can be confusing but I definitely wanted to stop by and see how I could help.

Just wanted to double check to see if you were still needing help on this? If so, what troubleshooting steps have you tried?

Please let me know.

Best regards,
Garrett DS

Re: Home Android App crashes on start

Picklerick — Thu, 16 Dec 2021 07:10:04 GMT

Hello Garret,

Yes, I still need help.

- I tried to reinstall the home application

- I tried to clear the data app

- I tried to clear the data from "google" application

But Home app still crashes on start.

Re: Home Android App crashes on start

GarrettDS — Fri, 17 Dec 2021 21:58:36 GMT

Hey there,

Sorry to hear that you're still having issues with this.

I appreciate you letting us know what troubleshooting steps you've taken, but would you mind going through the following steps as well:

Launch Android Settings app
Go to Apps & notifications
Tap “See all apps”
Find and tap Google from the app list (or you can use the search button on the top right corner to search for “google”)
Tap Storage & cache
Tap “Clear storage” or “Manage space”
Tap Clear All Data and Ok to confirm

Please let me know if you have any other questions.

Best regards,

Garrett DS

Re: Home Android App crashes on start

GarrettDS — Mon, 20 Dec 2021 19:07:37 GMT

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS

Re: Home Android App crashes on start

Picklerick — Tue, 21 Dec 2021 14:28:24 GMT

Hello GarrettDS,

I already did that (step 3 in my previous message) and did not work.

Thanks for trying to help me.

Re: Home Android App crashes on start

GarrettDS — Tue, 21 Dec 2021 17:28:00 GMT

Hi there,

I just want to make sure that the steps that I provided is the exact process that you did? If not, would you mind trying that again to see if that works for you?

I look forward to hearing from you

Happy Holidays,

Garrett DS

Re: Home Android App crashes on start

GarrettDS — Mon, 27 Dec 2021 21:28:56 GMT

Re: Home Android App crashes on start

GarrettDS — Tue, 28 Dec 2021 18:37:11 GMT

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS