topic Re: Cannot change 2 step verification number in Nest in Apps / Account

Cannot change 2 step verification number in Nest

garymuto — Thu, 23 Dec 2021 01:56:32 GMT

I changed my number in my google account and even contacted Nest to change my number there. My nest app is still sending the 2 step code to my old number and I still can't log into my nest account. I can't log in with Nest or Google. Please help

Re: Cannot change 2 step verification number in Nest

GarrettDS — Wed, 29 Dec 2021 17:44:54 GMT

Hey there,
Sorry for the late response, but I wanted to drop in here to help.

I understand that these issues can be confusing but I definitely wanted to stop by and see how I could help.

Just wanted to double check to see if you were still needing help on this? If so, what troubleshooting steps have you tried?

Please let me know.

Best regards,
Garrett DS

Re: Cannot change 2 step verification number in Nest

GarrettDS — Mon, 03 Jan 2022 21:12:15 GMT

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns.

Best regards,
Garrett DS

Re: Cannot change 2 step verification number in Nest

GarrettDS — Thu, 06 Jan 2022 18:10:10 GMT

Hey there,
Just checking in to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS

Re: Cannot change 2 step verification number in Nest

garymuto — Fri, 07 Jan 2022 00:06:42 GMT

having trouble replying but I have access to the account now

Re: Cannot change 2 step verification number in Nest

garymuto — Fri, 07 Jan 2022 00:07:22 GMT

I guess it finally worked after a few tries. Thanks for your help and maintaining contact!

Re: Cannot change 2 step verification number in Nest

GarrettDS — Fri, 07 Jan 2022 17:34:37 GMT

Hey there,
Glad to hear it's working now. I'm going to be locking this thread. If you have any other concerns or questions, please feel free to create a new thread.

Have a great day.
Garrett DS