topic Cannot turn volume all the way down while live viewing camera in Apps / Account

Cannot turn volume all the way down while live viewing camera

jmack20093 — Wed, 12 Jan 2022 03:24:50 GMT

With the new nest cams while live viewing a camera feed on the iOS app the volume controls will only bring the audio down to around 10%. Any more pushes of the buttons do nothing and audio stays at 10%.

I can disable audio for the camera, but that also disables audio recording. I want to be able to keep the audio being recored, but have the ability to mute it while I'm viewing a camera live. Is this possible?

Re: Cannot turn volume all the way down while live viewing camera

Dickie — Wed, 12 Jan 2022 08:48:33 GMT

I have the same issue, raised it here got some lame reply about how to use volume controls.
I explained it wasn't my ability to use my phone that was the issue and my thread was closed!

I'm guessing it's a bug, it should be an easy fix. It's a shame, they just don't want to listen.

I've been encountering all the same issues since I originally purchased my camera, nothing has been fixed, it's not surprising when they have the attitude that it's user error all the time.

Good luck...I hope they listen to you and don't just close the thread!

Re: Cannot turn volume all the way down while live viewing camera

matkinson — Wed, 12 Jan 2022 15:05:17 GMT

No, it's not possible. I suspect, as is with most Google products, that the engineers and product managers don't actually use the product in their daily lives.

Re: Cannot turn volume all the way down while live viewing camera

Brad — Tue, 26 Apr 2022 18:24:30 GMT

Hey folks,

Thanks for visiting the Community. Since this thread hasn't had activity in a while, we're going to close it to keep content fresh.

We hope you were able to get the help you need, but if you're still having trouble, please feel free to submit another post, and provide as many details as possible so that others can lend a hand. Hope this helps!

Best regards,

Brad.