topic C by GE Continues to Stop Working with Google Home (mini and app) in Apps / Account

C by GE Continues to Stop Working with Google Home (mini and app)

Rdianco — Thu, 02 Sep 2021 16:58:33 GMT

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Original poster: Rachel Lacow

I have 3 lamps with C by GE bulbs. 1 lamp is located by a Nest Mini, one is by a Home mini and one lamp is by a Nest WiFi access point (the mesh system is new - the lamp used to be by a nest mini)

When I say “Hey Google, turn on the (name of light)” it goes on about 7/10 times. But those 3/10 times are going to give me a nervous breakdown! It seems all 3 lamps stop working at the same time! Sometimes I can control with the app and sometimes I can’t. Sometimes the problem corrects itself and sometimes I have to unplug the assistants and or the router.

I thought it was a WiFi problem because I always had trouble with my cable WiFi Also, the Google assistants would always say “I can’t connect to the WiFi”… but since I bought the Google mesh and a good modem a month ago (I stopped leasing one from my cable company) I have not had any problems with the WiFi… but the issues with the lights still persist.

I will say “Hey Google, turn on the (name)” … and I will just hear a sound but nothing happens. (Then I test the other 2 lamps and get the same results)

It is just so weird that all 3 bulbs stop working at the same time! What does that mean?? What is even weirder is sometimes I can use my Google Home app - and sometimes it doesn’t work.

Google Support is useless … and so is GE. They keep telling me stuff like “reset the bulb”. (Like I haven’t already done that a half dozen times!!) I have mobility issues and the whole reason for the google assistants was for the lights!!

I need HELP!!

Edit: It may be worth mentioning that I live in a tiny 2 bedroom condo.

Re: C by GE Continues to Stop Working with Google Home (mini and app)

Neil — Fri, 03 Sep 2021 03:04:22 GMT

It's a problem with the nest mini you just have to unplug plug the nest mini and it should recognize the bulbs again. I have updated the firmware on my bulbs but that didn't fix it because it's on google to fix this issue permanently.

Re: C by GE Continues to Stop Working with Google Home (mini and app)

GarrettDS — Tue, 07 Sep 2021 15:50:53 GMT

Hey there, thanks for the help here @Neil.
Just wanted to hop in here to see if we needed more help on this. Please let us know.

Best regards,

Garrett

Re: C by GE Continues to Stop Working with Google Home (mini and app)

Neil — Tue, 07 Sep 2021 20:44:55 GMT

Will google be looking into this issue?

Re: C by GE Continues to Stop Working with Google Home (mini and app)

GarrettDS — Wed, 08 Sep 2021 15:56:37 GMT

We are always looking for feedback on our devices and apps, and am happy to pass this forward to our team. You can also use this link to submit the feedback directly to the team.

Best regards,

Garrett DS