topic Re: Globe Suite Lights Won't Work With Google Home App in Apps / Account

Globe Suite Lights Won't Work With Google Home App

xdturner — Thu, 06 Jan 2022 17:38:35 GMT

Hello,

I have a lot of Globe Suite products around the house and I wanted them to work with google home and my Nest Hub. The lights worked great for a year but after that, they just wouldn't work from the app or my Nest Hub. When I go into the app it says offline even though they are working perfectly

Re: Globe Suite Lights Won't Work With Google Home App

Smattchewww — Fri, 07 Jan 2022 04:10:40 GMT

Same issues with me - started around 1ish weeks ago.

Tried resetting router settings,
removing/adding account back from/to Globe suite
Ran in-app diagnostics which turn out fine (globe suite); the issue is on Google Home/smart integration
Attempted even language changes (Canada - swapping between English US and Canada with no success)
Unplugged and tried again as new device
Swapped with different smart plug (same model), no success. They all worked up to Xmas.

The only thing I can think of was when I switch to a new iPhone mid/late November I had forgotten to swap presence sensing ofF the old phone and the disconnect problem began shortly after I discovered. Meaning the Google home app allowed and connected fine with the smart switch when presence sensing was still on my old phone. However I don't believe that's related because these plugs have nothing to do with that.

Edit to add: I've had them also set up and working for approx 1 year too. Maybe Google is cutting it off?

Re: Globe Suite Lights Won't Work With Google Home App

xdturner — Fri, 07 Jan 2022 23:43:09 GMT

Hi Smattchewww,

Thanks for your response. It's confusing why this won't work all of a sudden.

I will try all of your suggestions and see if that hopefully fixes it.

Thanks.

Re: Globe Suite Lights Won't Work With Google Home App

Smattchewww — Sun, 09 Jan 2022 19:17:20 GMT

Updated just a minute ago: I uninstalled the Google Home app, unplugged and replugged (a few seconds delay), and suddenly it seems to be working! Fingers crossed Google doesn't screw it up! 🤞

Edit to say I also obviously reinstalled the home app

Re: Globe Suite Lights Won't Work With Google Home App

GarrettDS — Mon, 17 Jan 2022 18:17:46 GMT

Hey there,
Just wanted to see if you still needed help. Please let us know if you have any other questions or concerns.

Best regards,
Garrett DS

Re: Globe Suite Lights Won't Work With Google Home App

GarrettDS — Thu, 20 Jan 2022 22:37:20 GMT

Hey there,
Just checking in to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS

Re: Globe Suite Lights Won't Work With Google Home App

GarrettDS — Fri, 21 Jan 2022 17:45:22 GMT

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS