topic Re: Creating schedules - cannot adjust time in Nest App in Apps / Account

Creating schedules - cannot adjust time in Nest App

jennabee13 — Thu, 02 Sep 2021 14:21:56 GMT

Hello! Is there currently a bug in the app? I cannot for the life of me figure out how to change the time when attempting to create a schedule. When I tap on the time, it just expands and collapses that box. Any help is appreciated. I have a screenshot but don’t see where to load it here.

Re: Creating schedules - cannot adjust time in Nest App

jennabee13 — Thu, 02 Sep 2021 14:22:30 GMT

Here’s the screenshot of what I see:

Re: Creating schedules - cannot adjust time in Nest App

Brad — Wed, 15 Sep 2021 17:34:53 GMT

Hi there,

Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. I would love to assist you further but I need some clarification.

Are you trying to add a schedule in for the Nest x Yale lock?
Have you made sure that the app firmware is up to date? I would check that for sure, power cycle the app and try again.

Please let me know more information on this issue and I can help find a solution. I look forward to your response.

Best Regards,

Brad.

Re: Creating schedules - cannot adjust time in Nest App

GarrettDS — Fri, 17 Sep 2021 22:03:19 GMT

Hey there,

Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.

Garrett DS

Re: Creating schedules - cannot adjust time in Nest App

GarrettDS — Mon, 20 Sep 2021 20:42:30 GMT

Hey folks,

It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,

Garrett DS