topic Re: Need help with my Nest Account Migration Google Account in Apps / Account

Need help with my Nest Account Migration Google Account

mgribe — Mon, 10 Jan 2022 14:14:45 GMT

When logging into the nest app it takes me to my google account.

I hit enter and it takes me to screen with my google Account. Then it goes to the screen below and get a half circle and it shows an error message "There was a problem connecting to the Nest service. Try again in a few minutes".

I have tried removing and reinstalling the app, rebooting the phone, trying it on a laptop, but issue continues. And it always makes me log in.

Re: Need help with my Nest Account Migration Google Account

GarrettDS — Mon, 17 Jan 2022 18:28:10 GMT

Hey there,
Sorry for the late response, but I wanted to drop in here to help.

I understand that these issues can be confusing but I definitely wanted to stop by and see how I could help.

Just wanted to double check to see if you were still needing help on this? If so, what troubleshooting steps have you tried?

Please let me know.

Best regards,
Garrett DS

Re: Need help with my Nest Account Migration Google Account

mgribe — Mon, 17 Jan 2022 19:29:57 GMT

Yes still not working

Re: Need help with my Nest Account Migration Google Account

GarrettDS — Tue, 18 Jan 2022 16:55:50 GMT

Hey there,

Sorry to hear that you're still having issues with this. Have you tried deleting the cache from the app within the settings on your phone?

Please try doing that and report your results back.

Best regards,

Garrett DS

Re: Need help with my Nest Account Migration Google Account

mgribe — Tue, 18 Jan 2022 18:06:39 GMT

I cannot locate the Cache from the app within the settings on my iphone Xr. There is not such option.

Re: Need help with my Nest Account Migration Google Account

GarrettDS — Thu, 20 Jan 2022 23:05:26 GMT

Hi there,

Here are the steps.

Go to Settings.
Tap on General. How to clear iPhone cache (Image credit: Future)
Tap on iPhone Storage.
Here, you'll see an exhaustive list of apps on your phone. ...
You'll get a message informing you that the app will be deleted, but its documents and data will remain.

Best regards,

Garrett DS

Re: Need help with my Nest Account Migration Google Account

mgribe — Fri, 21 Jan 2022 00:02:18 GMT

Good day

Thanks for that

It is still not working and same the error message appears. What else should I do?

It is getting frustrating

Re: Need help with my Nest Account Migration Google Account

MVEBA — Mon, 24 Jan 2022 18:03:50 GMT

Is this still active support. Very frustrating issue? In my case might have to do with Google not allowing connect to a domain email?

Re: Need help with my Nest Account Migration Google Account

GarrettDS — Tue, 01 Feb 2022 17:16:55 GMT

Hey there,

Sorry for the delay. Wanted to hop back in here and see if you can try to delete the cache from the app again and then uninstall and reinstall the app as well.

Please let me know if that helps..

Best regards,
Garrett DS

Re: Need help with my Nest Account Migration Google Account

GarrettDS — Fri, 04 Feb 2022 17:51:28 GMT

Hey there,
Just wanted to see if you still needed help. Please let us know if you have any other questions or concerns.

Best regards,
Garrett DS

Re: Need help with my Nest Account Migration Google Account

MVEBA — Fri, 04 Feb 2022 17:53:56 GMT

All set. Thanks

Re: Need help with my Nest Account Migration Google Account

mgribe — Fri, 04 Feb 2022 17:59:52 GMT

Yes it is still not working

Re: Need help with my Nest Account Migration Google Account

GarrettDS — Mon, 07 Feb 2022 18:04:53 GMT

Hey there mgribe,

Sorry for the delay. Just wanted to see if you had tried to delete the cache from the app again and then uninstall and reinstall the app as well?

Please let me know if that helps.

Best regards,

Garrett DS

Re: Need help with my Nest Account Migration Google Account

mgribe — Mon, 07 Feb 2022 18:06:35 GMT

Yes I have deleted cache, reinstall the app, try on other platform (PC, iOS, Android) and nothing.

Re: Need help with my Nest Account Migration Google Account

GarrettDS — Tue, 15 Feb 2022 16:59:46 GMT

Hey there,

Sorry to hear that you're still having issues with this.

I would suggest reviewing this article as it may be able to answer any questions you have about Migration.

Please let me know if you have any other questions.

Best regards,

Garrett DS

Re: Need help with my Nest Account Migration Google Account

GarrettDS — Fri, 18 Feb 2022 16:49:13 GMT

Hey there,
Just wanted to see if you still needed help. Please let us know if you have any other questions or concerns.

Best regards,
Garrett DS

Re: Need help with my Nest Account Migration Google Account

GarrettDS — Mon, 21 Feb 2022 16:16:25 GMT

Hey there,
Just checking in to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS

Re: Need help with my Nest Account Migration Google Account

GarrettDS — Tue, 22 Feb 2022 16:37:48 GMT

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS