topic Re: New location of Nest Hub Max in Google Home App correct but won´t change in Nest app in Apps / Account

New location of Nest Hub Max in Google Home App correct but won´t change in Nest app

abellaj — Wed, 01 Sep 2021 19:08:31 GMT

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Original Poster:Peter Bergwall

I have switched rooms on two units, my "Google Nest Hub Max" and my "Google Nest Hub". In the Google Home app I have changed/switched the locations for the units and everything looks OK. But when I open the Nest app the "Google Nest Hub Max" still have the old location and I can´t change it in the Nest app, the Nest app only refers me to open the Google Home app and there it´s the right location. This causes the routines I have to not work on the right device cause the system still "thinks" the unit that won´t change it´s location in the Nest app is the unit that routines should start on. In short, my "Google Nest Hub Max" looks OK in the Google Home app but in the Nest app the location is another (the old location).

Re: New location of Nest Hub Max in Google Home App correct but won´t change in Nest app

Jeran — Fri, 03 Sep 2021 20:06:32 GMT

Hey there Peter,

I'm sorry to hear that the location of your devices is not updating correctly in the Nest app! I'm sure that's frustrating because it is correct in the Google Home app. I'd be happy to help you figure out this problem.

The best way to resolve this communication error is to remove your affected devices from the Nest app, then re-add them back in. In the event that this does not clear out the routine's data, I would then recommend factory resetting the devices.

Let me know if this resolves the issue or not, or if you had any more questions, I'm always happy to help out!

Best regards,

Jeran

Re: New location of Nest Hub Max in Google Home App correct but won´t change in Nest app

GarrettDS — Tue, 07 Sep 2021 16:52:07 GMT

Hey there,
I just wanted to hop in here to make sure that you saw Jeran's response.

Please let us know if you have any further questions or concerns as I will be closing this in 24 hours.

Best regards,

Garrett DS

Re: New location of Nest Hub Max in Google Home App correct but won´t change in Nest app

GarrettDS — Wed, 08 Sep 2021 16:57:35 GMT

Hey folks,

It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,

Garrett DS