topic Re: Can't enter serial number in Apps / Account

Can't enter serial number

rgaila — Thu, 26 Aug 2021 16:48:04 GMT

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

Original Poster: Tracy Foor

CAn't enter serial number into app

Re: Can't enter serial number

rgaila — Thu, 26 Aug 2021 16:48:31 GMT

Hi Tracy,

We're sorry to hear about your setup issues! We know the installation process can be quite a frustrating hassle. Let's work together on this.

Can you clarify a few questions for me?
- Which model of thermostat do you have? (Nest Thermostat, E, or Learning)
- Are you receiving a specific error message on the Google Home app, the Nest app, or your thermostat's display?
- Are you the original account owner of this thermostat, or rent/own a home with a Nest Thermostat installed?

I look forward to your reply. We're happy to help get your thermostat online!

-From Garrett DS, Community Specialist.

Re: Can't enter serial number

Jmoffa — Sun, 26 Sep 2021 04:42:57 GMT

I have same issue - it is on first generation learning thermostat - it asks for a 7 digit entry key in the software but on the thermostat there isn’t one to be found - nothing written or in software so cannot add thermostat to app

jmoffa@rogers.com

Re: Can't enter serial number

timmieww — Thu, 02 Dec 2021 01:49:38 GMT

I have the nest learning thermostat

I entered the key and the app says to choose the number matching the display, and there are no numbers to match to on my phone app

Re: Can't enter serial number

ArtFraylick — Mon, 27 Dec 2021 00:37:17 GMT

How can I enter serial number to the nest app?

Re: Can't enter serial number

mbelanger — Wed, 29 Dec 2021 21:15:24 GMT

Same problem. After entering the setup code, the Home app just says "Choose the last 4 characters of your device's serial number", but it doesn't give any interface to enter the serial number. There is no button to click. The user is just stuck on this screen without any way out. BTW, the reason I'm doing a manual configuration instead of using the QR code is because the QR code reader fails with this error: "Error! Unable to start device pairing. Configuration not available". So what are we supposed to do?

Re: Can't enter serial number

Shawn22 — Fri, 31 Dec 2021 15:22:02 GMT

Any updates on this issue? I am having the same problem

Re: Can't enter serial number

Gabbo — Thu, 06 Jan 2022 18:11:05 GMT

Same

Re: Can't enter serial number

Shawn22 — Thu, 06 Jan 2022 20:46:48 GMT

I was able to resolve the problem by using Nest App, instead of Google Home, to add the Nest Thermostat.

Re: Can't enter serial number

mbelanger — Thu, 06 Jan 2022 21:05:14 GMT

I tried both Google Home and Nest App with same result. The only way I was able to add the new thermostat was to create a brand new home account. I just need to migrate all my old devices to the new home.

Re: Can't enter serial number

Cohn — Tue, 11 Jan 2022 17:34:09 GMT

No support on this?

Re: Can't enter serial number

EmmettTheK — Wed, 19 Jan 2022 19:14:06 GMT

I have the same problem. It's just maddening that Google simply ignores this issues and others regarding "migrating". What to do?!

Re: Can't enter serial number

befuddled — Thu, 20 Jan 2022 20:12:03 GMT

That is exactly my issue!!!!!

Re: Can't enter serial number

benghee — Tue, 25 Jan 2022 16:39:04 GMT

I have the exact same issue re: the last 4 digits as described by mbelanger. What's the story Google? Automation might help our lives become more efficient, but there shouldn't be so many road blocks along the way!

Re: Can't enter serial number

5530 — Thu, 27 Jan 2022 19:59:48 GMT

Why are you asking about a thermostat? I have the outdoor wireless camera

Re: Can't enter serial number

sudazak5 — Thu, 03 Feb 2022 12:24:53 GMT

Same issue

Re: Can't enter serial number

Gibbid — Sun, 06 Mar 2022 05:45:26 GMT

Same here.

Re: Can't enter serial number

Sliver9 — Wed, 09 Mar 2022 14:30:07 GMT

Learning, it is mine. Just bought it

Re: Can't enter serial number

Fishingmom73 — Wed, 20 Apr 2022 22:53:27 GMT

I have a nest camera

Re: Can't enter serial number

FreddyJay — Mon, 25 Apr 2022 11:59:46 GMT

Same here.

What is the solution Google?