topic Re: How do i remove a phantom light from my google home app? in Apps / Account

How do i remove a phantom light from my google home app?

JohnF — Tue, 31 Aug 2021 22:45:53 GMT

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Original poster: amanda b 3847

I have two 'phantom lights' appearing in my google home. I have 3 lights in my kitchen and its showing 4. I also have 1 light in a bedroom, and its showing 2. When i click on the false light it says it cant be reached. All lights are correct on my phillips hue app. I unlinked my hue account. I then reconnected it, and the phantom lights never left. I tried creating a new home and moving the fake lights there. I was going to try and delete them that way, but they cannot be moved either.

Re: How do i remove a phantom light from my google home app?

JohnF — Tue, 31 Aug 2021 22:46:16 GMT

Hello Amanda,

Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. Please check out this great article here for more assistance with removing a device that is not your own. Please let me know if you need further assistance.

-from Brad C. (Community Specialist)

Re: How do i remove a phantom light from my google home app?

Dancerv — Tue, 22 Feb 2022 03:41:03 GMT

Had this happen to me when I removed some lights and added a different set of smart lights.

Google Home (app) didn't show the old, removed, lights, but the smart speakers and displays still claimed they were there (but unavailable).

Solution: Delete the room in the home app. Create the room again, moving the devices you have back into it. Phantom lights are gone.

Re: How do i remove a phantom light from my google home app?

GarrettDS — Tue, 22 Feb 2022 16:18:00 GMT

Hey folks,
It looks like we have come to a solution so I'm going to be locking this thread. If you have any other concerns or questions, please feel free to create a new thread.

Have a great day.
Garrett DS