topic Nest app offline in Apps / Account

Nest app offline

rgaila — Mon, 30 Aug 2021 17:50:17 GMT

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

Original Poster: Jason French 8745

Nest app on iPhone keeps saying offline, thermostat itself works fine, have unplugged it and charged, uninstalled app and reinstalled.. reset my router

Nothing is working

Re: Nest app offline

rgaila — Mon, 30 Aug 2021 17:50:38 GMT

Hi Jason,

Sorry to hear about your Nest app troubles! That's sure annoying. Let's see what's going on here.

Can you try out this troubleshooting route for me?

Credit to a user from our Nest community: You may have to update your router settings to assign a static IP address (DHCP reservation) to your Nest. When a device connects to your home network, it is assigned an IP address. By default, that address is given an expiration date (usually a few hours). When the expiry time nears, the router will ping the device and if no response is made, the router will flag that IP as being available to assign to the next device that attempts to connect to the network. This is where the issue lies - when the Nest is pinged, it won't reply, thus "freeing" up that IP. The second link provides a thorough guide explaining how to assign a static IP address in full.

If someone comes to your house with a wifi enabled cell phone, the IP that was (is) assigned to the Nest will be transferred to that new device, and your Nest will appear offline on your app.

Let me know if this works out for you! I hope it resolves your issue, but if it doesn't, we'll continue on. 🙂

-From Ai, Community Specialist.

Re: Nest app offline

Thomast — Sat, 18 Sep 2021 17:15:38 GMT

I have same issue with the nestthermostat working well ( going in setting it says it is connected to the internet) but the app says it is offline

Re: Nest app offline

Thomast — Sat, 18 Sep 2021 17:17:35 GMT

And I'm on the android app

Re: Nest app offline

GarrettDS — Tue, 11 Jan 2022 18:58:34 GMT

Hey there,
Sorry for the late response, but I wanted to drop in here to help.

I understand that these issues can be confusing but I definitely wanted to stop by and see how I could help.

Just wanted to double check to see if you were still needing help on this? If so, what troubleshooting steps have you tried?

Please let me know.

Best regards,
Garrett DS

Re: Nest app offline

GarrettDS — Mon, 17 Jan 2022 18:29:54 GMT

Hey there,
Just wanted to see if you still needed help. Please let us know if you have any other questions or concerns.

Best regards,
Garrett DS

Re: Nest app offline

Thomast — Mon, 17 Jan 2022 19:24:28 GMT

The issue seems to have resolved itself

Re: Nest app offline

GarrettDS — Tue, 18 Jan 2022 16:37:21 GMT

Hey folks,
It looks like we have come to a solution so I'm going to be locking this thread. If you have any other concerns or questions, please feel free to create a new thread.

Have a great day.
Garrett DS