topic Re: Can’t test mesh in Apps / Account

Can’t test mesh

A1exJH — Sat, 19 Feb 2022 07:20:48 GMT

I have two pairs of Google Nest The mesh system working together, so two routers and two pointers. I set the system up 6 months ago and had no problems with strong Wi-Fi connection in every room in the house.

For the last two months I’ve had no connectivity in a couple of rooms as the pointers don’t seem to be meshing with the router and I can’t carry out a mesh test. I’ve tried the process mentioned on other threads but I cant Toggle Nest WiFi cloud services off, it just seems to toggle straight back on. Any ideas?

Re: Can’t test mesh

Jeff — Tue, 08 Mar 2022 23:51:10 GMT

Hey, A1exJH.
Sorry for the late response here, but I wanted to check in to see if you were still having this issue and to see if you have done any additional troubleshooting so far. If you still need help, let me know and I'll be happy to work on this with you.
Thanks.

Re: Can’t test mesh

A1exJH — Wed, 09 Mar 2022 09:07:15 GMT

Hi Jeff.

yes I’ve tried all of the trouble shooting expect resetting all of the network which seems a bit drastic. Any other ideas, I’ve read others are having similar issues but then had more issues when they did a total reset.

any ideas thoughts welcome.

thanks

Re: Can’t test mesh

Jeff — Thu, 10 Mar 2022 18:24:46 GMT

Hi, A1exJH.

I'm sorry that the factory reset process is so tedious, but it looks as if you're at that point to try and get this resolved. I realize it takes some time to set everything up once again. One tip I can give you on the reset process is to have all your devices together in the same room and then move them later to where they'll be used after setup.
If you run through the factory reset process and still have issues, please let me know.

Thanks.

Re: Can’t test mesh

EdwardT — Wed, 16 Mar 2022 19:48:37 GMT

Hi A1exJH,

It's us again, I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do.

Thanks,

Edward

Re: Can’t test mesh

Jeff — Mon, 21 Mar 2022 18:30:38 GMT

Hey, everyone.
It looks like we've slowed down here again. We'll be closing up the thread unless anyone else has any input or needs anything else. If so, just let me know and we can keep this open a bit longer.
Thanks.

Re: Can’t test mesh

Jeff — Wed, 23 Mar 2022 17:09:41 GMT

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks