topic Re: Google Home limited to six family members, but Nest had 10 family members. in Apps / Account

Google Home limited to six family members, but Nest had 10 family members.

VoxelSimon — Tue, 29 Mar 2022 00:18:03 GMT

I bought a Google Nest Guard understanding that the Nest family allows for up to 9 Full Access users, plus 1 owner for a total of 10 Full Access users. However since Nest was acquired by Google and the user account management was moved across to the Google Home app I can only add 6 family members. This is very problematic for me, as I require the 10 users. They've taken away critical functionality that I rely on for this device and I'm wondering when it will be restored?

Here's what Nest says you can do: https://support.google.com/googlenest/answer/9304271

One Owner
Up to nine additional people with Full Access
Up to 10 people with Home Entry Only

Here's what Google Home says you can do: https://support.google.com/googlenest/answer/9155535

Note: You can have up to 6 members in a Google Family Group.

We are using this Alarm system in conjunction with a bunch of other Google products like cameras and speakers in the studio. Most of it works great, but since Nest was bought by Google and the Nest Guard is no longer for sale, the support for this device has become sorely lacking.

Re: Google Home limited to six family members, but Nest had 10 family members.

GarrettDS — Mon, 04 Apr 2022 16:24:13 GMT

Hey there,
I appreciate you taking your time to let us know this feedback. Feedback like this helps us constantly improve our products and services by knowing what we are doing right and what we can work on. Unfortunately at this time, we don't have any information on if they will be adding the functionality for more people to be added to a family group. So sorry for the inconvenience on this.

Please let us know if you have any other questions.

Best regards,
Garrett DS

Re: Google Home limited to six family members, but Nest had 10 family members.

VoxelSimon — Mon, 04 Apr 2022 23:33:51 GMT

Thanks for the update.

🤞 Fingers crossed for a solution.

Re: Google Home limited to six family members, but Nest had 10 family members.

GarrettDS — Tue, 05 Apr 2022 19:40:49 GMT

Hey there,
Since we have an answer I'm going to be locking this thread. If you have any other concerns or questions, please feel free to create a new thread.

Have a great day.
Garrett DS