topic IPhone not available when asking to sync devices on Google home in Apps / Account

IPhone not available when asking to sync devices on Google home

Chicagodutch — Thu, 07 Apr 2022 17:37:33 GMT

When I say “sync devices” it responds with:

I Phone’s i Phone isn't available.

You might want to try setting it up again”

Anyone any suggestions?

Re: IPhone not available when asking to sync devices on Google home

tookoo — Tue, 26 Apr 2022 15:06:25 GMT

I have the same problem. I have no clue why it’s doing this.

Re: IPhone not available when asking to sync devices on Google home

Ynotdoit — Wed, 15 Jun 2022 00:37:10 GMT

Sane problem here too. Is there an answer ?

Re: IPhone not available when asking to sync devices on Google home

MIGDev — Wed, 22 Jun 2022 15:49:36 GMT

Same problem for me too. It's been plaguing me for what feels like years.

Re: IPhone not available when asking to sync devices on Google home

Princesss — Wed, 29 Jun 2022 18:03:19 GMT

Hi everyone,

Thanks for posting. C

Sorry to hear about this experience. Could you please check if the Home app is on its latest version? Also, has anyone tried to use a different phone/device other than iOS?

We'd love to know more details so we can check what steps we can try to resolve this.

Best,

Princess

Re: IPhone not available when asking to sync devices on Google home

MIGDev — Wed, 29 Jun 2022 18:05:56 GMT

Hello princess. Yes my Google assistant and home apps are fully updated. The issue isn’t the iPhone itself because if I ask my assistant to sync services it fails from any home device and iPhone. I can see the iPhone listed in my devices under Google assistants app but I can’t edit any of its settings or remove it.

Re: IPhone not available when asking to sync devices on Google home

Princesss — Thu, 30 Jun 2022 18:09:29 GMT

Hi MIGDev,

Thanks for the info.

Can you please provide us the iOS version of your phone so we can check further?

Best,

Princess

Re: IPhone not available when asking to sync devices on Google home

MIGDev — Thu, 30 Jun 2022 18:11:50 GMT

My iPhone is running iOS 15.5 .

Re: IPhone not available when asking to sync devices on Google home

Princesss — Mon, 04 Jul 2022 19:29:18 GMT

Hi MIGDev,

Thanks for the info.

Could you please list down all the Google speakers you're using? Also, what are the commands that you are trying aside from syncing your devices?

Best,

Princess

Re: IPhone not available when asking to sync devices on Google home

Princesss — Thu, 07 Jul 2022 15:47:33 GMT

Hi MIGDev,

We just want to check if you have seen our response on the previous post? Let us know if you have additional questions, otherwise we'll be locking the thread.

Best,

Princess

Re: IPhone not available when asking to sync devices on Google home

MIGDev — Thu, 07 Jul 2022 15:53:15 GMT

I have a Google Home Max, Nest Audio, Two Nest Hubs, A ChromeCast Audio, and some Nest Minis and Home Minis mixed in as well.

I use all these speakers for music playback, timers, smarthome control, etc.

It seems like there is an old iPhone or a version of my iPhone before a wipe that is just stuck in the Google Devices that Home/Assistant thinks it should be syncing with but I cant remove it anywhere from my device list.

Re: IPhone not available when asking to sync devices on Google home

Princesss — Thu, 07 Jul 2022 22:30:03 GMT

Hi MIGDev,

I appreciate all the details you've shared. Let's try to reboot your speakers by simply unplugging it from the power source for a few minutes. While waiting, unplug your router for a few minutes and let's try to sync the devices as soon as everything is plugged in.

Let me know how it goes.

Best,

Princess

Re: IPhone not available when asking to sync devices on Google home

Jake — Mon, 11 Jul 2022 17:44:53 GMT

Hi MIGDev,

I wanted to check in and see if you managed to see Princess post? Please let me know if you have any questions from here. I would be happy to assist, and ensure you are good to go.

Best regards,
Jake

Re: IPhone not available when asking to sync devices on Google home

Jake — Wed, 13 Jul 2022 17:23:27 GMT

Hi MIGDev,

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity.

Best regards,
Jake

Re: IPhone not available when asking to sync devices on Google home

MIGDev — Wed, 13 Jul 2022 17:25:01 GMT

Yes. I've rebooted my devices and my router but I dont understand how that would lead to a stuck iPhone in my devices list being removed.

Re: IPhone not available when asking to sync devices on Google home

Jake — Wed, 13 Jul 2022 18:40:53 GMT

Hey MIGDev,

I am sorry to hear the troubleshooting steps did not help resolve the issue. I did find an article that has some troubleshooting steps that may be able to help resolve the issue. Please let me know if that does help, or if you have any questions from here.

Best regards,

Jake

Re: IPhone not available when asking to sync devices on Google home

Jake — Mon, 18 Jul 2022 18:47:30 GMT

Hey MIGDev,

I wanted to follow up with you, and see if the new article was of any help. Please let me know if you have any questions, or trouble from here.

Best regards,

Jake

Re: IPhone not available when asking to sync devices on Google home

Jake — Wed, 20 Jul 2022 19:27:15 GMT

Hey all,

I want to ensure you are good to go. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity.

Best regards,
Jake