topic Re: Why are App issues not fixed yet? It's been a month. in Apps / Account

Why are App issues not fixed yet? It's been a month.

abellaj — Tue, 31 Aug 2021 21:10:07 GMT

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Original Poster:Kimberly Fitzgerald

I have Nest programmable locks. The app use to allow me to program guests to enter at certain times. Nope. Supposedly engineers are working on the issue. For over a month? So yes, I go to the website, login in there and manually put the time in for guest to be able to enter BUT can't program the exit time to my specifications. Is there any practical help or feedback from this company? If the locks weren't so blasted expensive I'd go with someone else.

Re: Why are App issues not fixed yet? It's been a month.

James — Thu, 09 Sep 2021 19:08:59 GMT

Hi Kimberly,

We understand the need for fixes like these, and rest assured our team is aware of it. As of right now, we do not have any news on this specific issue, but we we want you to know that we hear you and appreciate the feedback. Please continue to keep us updated with how things are going on your end so that we can continue to give this type of feedback to our team.

Thank you,

James

Re: Why are App issues not fixed yet? It's been a month.

GarrettDS — Mon, 13 Sep 2021 16:31:13 GMT

Hey there,

Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.

Garrett DS

Re: Why are App issues not fixed yet? It's been a month.

GarrettDS — Tue, 14 Sep 2021 17:52:42 GMT

Hey folks,

It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,

Garrett DS