topic Re: Radio station suddenly not playing in Apps / Account

Radio station suddenly not playing

SAK — Thu, 31 Mar 2022 17:07:10 GMT

On Google Home, now get message, "Sorry, something went wrong. When you're ready, give it another try." I deleted the Google Home app, and reinstalled. Problem persists. This was my daily listening station until a couple of days ago. Other stations play fine. Why was KGO dropped?

Re: Radio station suddenly not playing

hairofthedog — Thu, 31 Mar 2022 23:17:53 GMT

I am having the same problem with kusc by I heart radio. Play it on and off daily and problem started a week or so ago. Have you gotten an answer yet? Thx

Re: Radio station suddenly not playing

GarrettDS — Tue, 05 Apr 2022 19:34:08 GMT

Hey there,
Sorry to hear about the issues that you're having with radio stations, as I understand that they can be confusing but I definitely wanted to stop by and see how I could help.

Just wanted to double check to see if you were still needing help on this? If so, what troubleshooting steps have you tried?

I look forward to hearing from you.

Best regards,
Garrett DS

Re: Radio station suddenly not playing

Grandma — Wed, 06 Apr 2022 22:28:39 GMT

I am having same problem streaming our local radio station on iheart radio. I get same message as SAK above. Pls help.

Re: Radio station suddenly not playing

GarrettDS — Mon, 11 Apr 2022 17:03:11 GMT

Hey there,
Just wanted to see if you saw our response. Please let us know if you have any other questions or concerns.

Best regards,
Garrett DS

Re: Radio station suddenly not playing

GarrettDS — Thu, 14 Apr 2022 16:17:30 GMT

Hey there,
Just checking in to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS

Re: Radio station suddenly not playing

RichC3 — Thu, 14 Apr 2022 18:34:42 GMT

Is there any cause to all of us that used to receive radio stations regularly but can no longer even tune them in? So many people having the same problem... could it be related to distorted AI data that interprets what it thinks we want to hear? What would clear all the AI data? Device factory reset? Rebooting doesn't do it.

Re: Radio station suddenly not playing

GarrettDS — Fri, 15 Apr 2022 17:54:39 GMT

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS