topic Re: Device is attached to wrong property in Apps / Account

Device is attached to wrong property

Donbrawley3 — Thu, 07 Apr 2022 14:18:47 GMT

I have two properties. Somehow my Yale lock is associated with the opposite property in the. App. How do I move it to the correct one?

Re: Device is attached to wrong property

David_K — Sat, 09 Apr 2022 12:35:30 GMT

I don't believe there's a way to do that unfortunately. You would need to:

If you don't see the option to add it back to the Nest app without resetting it, you'll need to reset your lock to factory defaults and then set it up in the new "home" within the app. I don't own one personally but with other devices it can try and find devices already setup but not linked to the app. If that doesn't happen, you'll need to reset it and set it up again as I mentioned.

Re: Device is attached to wrong property

GarrettDS — Tue, 12 Apr 2022 16:12:34 GMT

Hey there,
Just wanted to jump in here to check to make sure that you saw the response from davidking. Shoutout and huge thank you to davidking for the help here. Please let us know if you have any other questions or concerns.

Best regards,
Garrett DS

Re: Device is attached to wrong property

GarrettDS — Fri, 15 Apr 2022 18:12:32 GMT

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS