topic Re: Setting up voice match without installing app? in Apps / Account

Setting up voice match without installing app?

abellaj — Wed, 01 Sep 2021 00:42:18 GMT

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Original Poster:Princess Pumpkin

Hi guys,

Hope I am posting in the right place (apologies if not).
I am having a frustrating issue which I hope I can resolve. I have 4 google speakers (4 x sony w/ google assistant, 1 x google mini) in our 3 person household. My parents are elderly - one doesn't have a phone, one has a very basic seniors phone (no apps).

We use google assistant for very basic tasks (alarms, timers, shopping list). I am able to add things to the shopping list, but whenever my parents try to it gives some error about not recognizing the voice, and to do so by the google home app. I have tried to do this a few times, but it always prompts to install the google home app on a new device for each 'new' voice, which I am unable to do as my parents don't have access to smart phones. Surely there is a way to bypass this?

I'd appreciate any help with this. We just got an amazon device to try, and it doesn't have this problem (all users can add to a shopping list). I am hoping there is a workaround so I don't need to switch over completely (We are also having a lot of trouble with google listening to a question, but not answering - light goes on, listens, then light goes off and nothing happens - very frustrating to say the least! and yes, tried resetting the devices and all up to date)

Re: Setting up voice match without installing app?

abellaj — Wed, 01 Sep 2021 00:42:44 GMT

Hello there, Princess Pumpkin.

Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. You are able to set up Voice Match without installing the app if you are using a Google Home Mini or something with Google Assistant. You can learn more here. Please let me know if you need further assistance.

Best Regards,

Brad C.

(Community Specialist)

Re: Setting up voice match without installing app?

Hilary — Fri, 10 Sep 2021 16:52:09 GMT

Hey there,
Just wanted to jump in here to check to make sure that you saw our response.

Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day!
Hilary

Re: Setting up voice match without installing app?

GarrettDS — Mon, 13 Sep 2021 17:18:24 GMT

Hey folks,

It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,

Garrett DS