topic Re: remove unrecognized device from Google home app in the Wi-Fi section in Apps / Account

remove unrecognized device from Google home app in the Wi-Fi section

overkillz — Mon, 11 Apr 2022 00:55:22 GMT

How do I remove an unrecognized device from my Google home app in the Wi-Fi section? I have some unrecognized devices and I am not finding a way on how to delete them out

Re: remove unrecognized device from Google home app in the Wi-Fi section

JillG — Mon, 11 Apr 2022 02:03:30 GMT

Hi overkillz,

We brought this as an escalation to our Nest team a few months back. The reply from the support team was that those devices will fall off the list at some point (I will have to research how long that was) but there was no way to manually remove devices showing on that list.

I'll dig around for that time frame and post back.

Jill

Re: remove unrecognized device from Google home app in the Wi-Fi section

JillG — Wed, 13 Apr 2022 18:10:58 GMT

Update: Spoke to the Nest Wifi team and the unnamed and offline devices should roll off at about 30 days of no connection. If the device is online and unnamed you can pause it.

Hope that helps with your question.

Re: remove unrecognized device from Google home app in the Wi-Fi section

Jeff — Mon, 18 Apr 2022 16:32:00 GMT

Hi, overkillz.
I just wanted to jump in real fast to see if you saw JillG's replies and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.
Thanks.

Re: remove unrecognized device from Google home app in the Wi-Fi section

Jeff — Thu, 21 Apr 2022 17:59:13 GMT

Hi again, overkillz.

I'm just checking in once more to see if you were still needing some help on this or if you were all sorted out.

Thanks.

Re: remove unrecognized device from Google home app in the Wi-Fi section

overkillz — Thu, 21 Apr 2022 18:02:05 GMT

Hi,and thanks .. it looks like it dropped off over time

Re: remove unrecognized device from Google home app in the Wi-Fi section

Jeff — Thu, 21 Apr 2022 20:23:16 GMT

Oh, perfect. Thanks for the update, overkillz.

Before I mark this as resolved, is there anything else you might need?

Re: remove unrecognized device from Google home app in the Wi-Fi section

overkillz — Sat, 23 Apr 2022 00:20:23 GMT

All good thank you

Re: remove unrecognized device from Google home app in the Wi-Fi section

Jeff — Mon, 25 Apr 2022 21:29:41 GMT

Hi, all.
As we got our resolution here, I'm going to mark this one as resolved. Thanks to all who helped and contributed. If anyone has any other needs, please feel free to open up a new thread.
Thanks!

"Flush" WiFi devices

wido — Fri, 08 Jul 2022 17:07:11 GMT

There are some WiFi devices that still who up in the list on the app, in the grey-ed out zone. I would like purge them all (and get notified if any of them re-connect).

How can I do this?

Re: "Flush" WiFi devices

EdwardT — Wed, 13 Jul 2022 17:59:44 GMT

Hi wido,

Thanks for reaching out. I'm afraid that we don't have an option to edit the device list manually for now. These grayed out devices should automatically drop off the list if they don't reconnect after a period of time. Our team is always looking for ways to improve and we'll take this as feedback.

Thanks,

Edward

Re: "Flush" WiFi devices

EdwardT — Sat, 16 Jul 2022 18:31:49 GMT

Hi wido,

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do.

Thanks,

Edward

Re: "Flush" WiFi devices

EdwardT — Sun, 17 Jul 2022 18:46:37 GMT

Hi wido,

Just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward