topic Re: Can't change my device name in Apps / Account

Can't change my device name

JohnF — Tue, 31 Aug 2021 17:46:17 GMT

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Original poster: Ian Leworthy-Coleman

Hi,

I can't change my device name. It won't let me click the device name or edit it in anyway, I can move rooms and cast to it as normal, just desperate to change the name. I'm connected to the same WiFi and am the only account connected to Google home. Tried reinstalling the app, removing the device, and remaking the household. No luck. Help!

Re: Can't change my device name

JohnF — Tue, 31 Aug 2021 17:46:48 GMT

Hi Ian,
Have you tried the below steps correctly,

Make sure your mobile device or tablet is connected to the same Wi-Fi network or linked to the same account as your speaker or display.
Open the Google Home app .
Tap the device you want to edit.
At the top right corner, tap Settings Device information Device name.
Enter a new name > tap Save.

-from Arun Kumar S (Product Expert)

Re: Can't change my device name

Omar80 — Thu, 16 Sep 2021 20:49:13 GMT

I have the same issue with my Google WiFi (original not Nest), which I hadn't had before the migration to Google Home. I have some 2.4G cameras that show up as Unnamed device and the pencil icon to edit is grayed out and doesn't let me edit. I don't even see those devices listed in Google home.

Re: Can't change my device name

Skyguy169 — Tue, 11 Jan 2022 21:13:44 GMT

I am currently trying to rename my Google nest hub, and I am going to settings, device information, clicking name, changing the name, and hitting save. And even though I am doing everything correct, the name is not changing and I have rebooted the device, and I have removed the device.

Re: Can't change my device name

Grlbrush — Fri, 14 Jan 2022 23:49:36 GMT

I have the same issue with both a Google home mini and a Google wifi point -- i think it's a bug in the Home app

Re: Can't change my device name

Omar80 — Sat, 15 Jan 2022 00:31:05 GMT

I later found out that the device name could be changed in the Google Home app, but I found it counted intuitively under the wifi symbol there. Well, somebody thought that is intuitive but I thought that would bring up my device wifi settings and had no clue it has all of the stuff that used to be in the Google WiFi app (or most of the stuff AFAIK).

So, if you haven't tried yet, go to your Google Home app and press what looks like a wifi toggle button. Well, that is what crossed my mind. What is this, am I going to now toggle off my Wi-Fi? Surprise! That was the one place I didnt look after looking everywhere else! Agh...

Re: Can't change my device name

ZSzabo — Tue, 25 Jan 2022 08:55:54 GMT

Same here. I can't change device name, or any other device related information(preview program, paired bluetooth device, etc). There are 9 devices in my system, including a Nest Home and a Nest Mini. I can change the name of each device except the Nest Mini. What I noticed is that the Nest Mini region is different from the other devices (Mini is ES region, the other devices are EU region). I think this is causing the problem. I did a factory reset on the Nest Mini, removed it from the account and relink, but it doesn't work.

Re: Can't change my device name

zulu722 — Mon, 14 Feb 2022 02:53:59 GMT

I have a Google Home and a Mini. They both work fine, one in the kitchen and the mini in the main bedroom.

Just purchased an extra mini which is installed in the main bedroom. The other mini has been moved to the lounge. Do you think I can change the name from "Bedroom" to "Lounge". No chance. When I open device settings I get Reboot, Help, Feedback.

Worse, the new one in the bedroom, when asked about weather, gives me a weather report for a place which is 57 km from where we are. The other two are accurate. Give us a break Google.

Re: Can't change my device name

DC_Knight — Mon, 07 Mar 2022 04:58:43 GMT

Exactly the same issue. Can rename all other devices, no problem. But the Nest Home refuses to change. Tap save, go back and look... nothing.

Re: Can't change my device name

Yonibrpw — Tue, 08 Mar 2022 06:31:39 GMT

I too am having issues change the names of google home speakers.

I go to the device settings and chnage the name, and it is reflected temporarily. But in the MAIN google home app screen, it is still not updating. When i go back to try to change the name again, it will show the original name in the name change screen. Name changes dont work. Long time issue now. Please fix this already. Its been like years now.

Re: Can't change my device name

jmanooch — Tue, 08 Mar 2022 10:34:50 GMT

I couldn't make it work in Android, but you can change the device name in Google Home on iOS. Hope that helps.

Re: Can't change my device name

DC_Knight — Wed, 09 Mar 2022 04:42:09 GMT

I think you are on to something. I was able to change the name of 1 of 2 problem devices by using my daughter's old table with a much older version of the Google Home app. It definitely seems like an issue with the app more than the devices themselves.

Re: Can't change my device name

Yonibrpw — Wed, 09 Mar 2022 06:39:22 GMT

Yess!!!!!

You are correct. I managed to find an apk of a VERY old version. Version 2.32.1.5. from dec 10, 2020. Im not sure if you need to go back THAT far, but this version allows me to change the names. Will update to new version now. Google, please fix this bug.

Re: Can't change my device name

DC_Knight — Wed, 09 Mar 2022 07:45:09 GMT

How do we surface this issue to people who can do something?

Re: Can't change my device name

Yonibrpw — Wed, 09 Mar 2022 16:03:23 GMT

Throw a tantrum?

Re: Can't change my device name

Tugnutts — Thu, 10 Mar 2022 22:42:22 GMT

Yup. Had the same issue. This was a work around that worked for me.

Re: Can't change my device name

Gj — Fri, 11 Mar 2022 09:45:06 GMT

I'm fairly sure Google community exists in hopes that Google staff don't have to trouble shoot for customers, rather get the public users to keep trying something until someone stumbles across a way around the issue.

Re: Can't change my device name

NightAoX — Mon, 14 Mar 2022 00:24:14 GMT

1) Reset Google Nest Hub to factory.

2) Open Google Home app and delete the "Home" the device is assigned to.

3) Clear Google Home cache and data (I'm on Android, not sure of the steps for other platform, but it should be a simple process...) to get all of the remaining data removed as a variable.

4) Sign back into Google Home app and you you should either see the device listed under "Other Home Devices" or some similar such terminology. If you don't see it, there should be a "+" symbol in the top left of the app. Hit that "+" symbol and this will bring you a menu; select "Set up device" and then select "New device" and then set up the "Home" information you deleted in step 2.

5) From here, things should continue smoothly. I don't recall each screen exactly, but everything should result in you being able to set a room and a name of your choosing for each device you were having trouble renaming earlier.

Re: Can't change my device name

NightAoX — Mon, 14 Mar 2022 00:25:02 GMT

1) Reset Google Nest Hub to factory.

2) Open Google Home app and delete the "Home" the device is assigned to.

3) Clear Google Home cache and data (I'm on Android, not sure of the steps for other platform, but it should be a simple process...) to get all of the remaining data removed as a variable.

Re: Can't change my device name

BMP — Thu, 17 Mar 2022 12:44:11 GMT

Same issue here. Very frustrating, but at least I know I'm not just crazy now.

I've tried all the tricks, even deleted the device, reboot, clear caches etc, nothing works.

The behavior is rather odd though, when I edit the name field and save, then go back to edit the name, and it will have a different name in the field than what I last saved (will be one I tried to save some time ago), but also not the name displayed either. And then if I back out, then go back to settings and then the current name is in the field again, even not changing anything. It just doesn't seem actually connected to that field or something. Very odd.