topic Re: Disney + app error in Apps / Account

Disney + app error

Snipes1983 — Mon, 25 Apr 2022 04:03:42 GMT

Both my Chromecast with google Tv devices all of the sudden have the error code 83 for Disney +. Haven’t been able to use the app on the Chromecast for months. Only works on my mobile devices…

Re: Disney + app error

David_K — Mon, 25 Apr 2022 10:46:34 GMT

Are there any updates pending for the app? Have you tried uninstalling it and installing it again?

Re: Disney + app error

Snipes1983 — Mon, 25 Apr 2022 15:38:48 GMT

No pending updates, on the app or devices. I have uninstalled and reinstalled several times. Clear the cache a few times. Spoke to Disney tech Support. I’m not sure what happened or why.

Re: Disney + app error

David_K — Mon, 25 Apr 2022 18:15:56 GMT

Disney support doesn't have much in the way of troubleshooting for this unfortunately:

https://help.disneyplus.com/csp?id=csp_article_content&sys_kb_id=6215b533db47bc50db1ceb2ed3961986

Although I tried, I couldn't find anything sensible that you could otherwise try apart from factory resetting your Chromecast.

Re: Disney + app error

JenniferV — Sun, 01 May 2022 00:44:36 GMT

Hi folks,

Thanks for the help, davidking.

Snipes1983, how's it going? Still need help?

Thanks,

Jennifer

Re: Disney + app error

JenniferV — Wed, 04 May 2022 00:48:03 GMT

Hi Snipes1983,

It's me again. I don't want to be a nudge but I'd like to check if you still have other questions and concerns. Feel free to let me know if you do.

Thanks,

Jennifer

Re: Disney + app error

JenniferV — Thu, 05 May 2022 00:48:42 GMT

Hey there,

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer

Re: Disney + app error

Snipes1983 — Thu, 05 May 2022 03:12:01 GMT

Hey JenniferV,

still no change. I have tried everything as far as a factory reset on my Chromecast. Maybe I have faulty devices…?

Re: Disney + app error

JenniferV — Sun, 08 May 2022 01:04:29 GMT

Hi Snipes1983,

Thanks for getting back to us. Can you watch videos from other supported apps? If the issue is isolated when using Disney+, please reach out to the app developer for additional help.

Thanks,

Jennifer

Re: Disney + app error

Snipes1983 — Sun, 08 May 2022 11:53:28 GMT

Yes I can watch Netflix, Prime, NHL, and Apple TV no problem.

thank you for the help

Re: Disney + app error

JenniferV — Mon, 09 May 2022 00:52:26 GMT

Hey there,

Thanks for the info. If it works with other Chromecast-enabled apps, please reach out to Disney+ for further help.

In the meantime, do you still have other questions and concerns?

Thanks,

Jennifer

Re: Disney + app error

JenniferV — Thu, 12 May 2022 01:01:10 GMT

Hi there,

I wanted to check back in to see if you still have other questions and concerns. Feel free to let me know if you do.

Thanks,

Jennifer

Re: Disney + app error

JenniferV — Mon, 16 May 2022 22:19:37 GMT

Hi Snipes1983,

Thanks,

Jennifer