topic Re: Can't change video record length from 30sec default in Cameras and Doorbells

Can't change video record length from 30sec default

Jody2032 — Sun, 02 Jun 2024 13:02:24 GMT

I attempt to change the length of the video captured from the default of 30 seconds to any other length of time and it does not take. Once I get out of that option it defaults back to the default of 30 seconds and it will not change.

Re: Can't change video record length from 30sec default

gmelanymelissa — Wed, 05 Jun 2024 18:43:54 GMT

Hi @Jody2032,

Thanks for posting here in the community. I'm sorry to hear you cannot change the video record length. Help's here!

To better understand the situation, I'd like to ask a few questions:

What kind of Nest camera do you have?
Did you have this inconvenience before?
Do you have other Nest cameras? If so, are you experiencing the same inconvenience?

Keep me posted.

Best regards,

Melany

Re: Can't change video record length from 30sec default

Cruiser71 — Wed, 03 Jul 2024 08:57:34 GMT

I am having same issue with my system

Re: Can't change video record length from 30sec default

gmelanymelissa — Mon, 08 Jul 2024 00:53:04 GMT

Hi @Cruiser71,

Thanks for posting here in the community. I'm sorry to hear you are unable to change the video record length. I'm happy to help!

To better assist you. I'd like to ask a few questions:

What kind of Nest camera do you have?
When did the inconvenience start?
What troubleshooting steps have you tried so far?

Keep me posted.

Regards,

Melany