topic NEST CAMERAS AND T-MOBILE GATEWAY INTERNET in Cameras and Doorbells

NEST CAMERAS AND T-MOBILE GATEWAY INTERNET

melee1 — Mon, 08 Jul 2024 22:50:53 GMT

Is anyone having trouble connecting Nest indoor/outdoor cameras to the internet with T-Mobile's Gateway? I've tried setting up a separate network (2.4 GHz WPA2), restarting Gateway, deleting and reinstalling Google Home, factory reset on cameras.....HELP!

Re: NEST CAMERAS AND T-MOBILE GATEWAY INTERNET

Raquelr22 — Thu, 11 Jul 2024 01:21:23 GMT

What kind of issues are you having?

Re: NEST CAMERAS AND T-MOBILE GATEWAY INTERNET

chaconmorales — Fri, 12 Jul 2024 01:38:25 GMT

Hi folks,

Thanks for posting here in the Community. I'm sorry to hear about the connectivity issues with your Nest Indoor and / or Outdoor Cameras. Don't worry, I'm here to help! Let's take a look and see what's going on.

@melee1, I understand that you already followed some basic troubleshooting steps, like restarting and resetting the Nest devices and your Gateway. There are a few additional steps you can take to troubleshoot and potentially get yours back online. Here's what you can do:

1. Verify Wi-Fi Network Connection:

Other Devices: Check if other Wi-Fi devices in your home are connected and functioning normally. If not, the issue might lie with your Wi-Fi network itself.
Signal Strength: Ensure your Nest Cameras are receiving a strong Wi-Fi signal. If it's far from your router, consider:
- Moving it closer: A stronger signal can improve connection stability.
- Using a Wi-Fi extender: If relocating isn't feasible, an extender can boost the signal in that area.

2. Advanced Troubleshooting:

Check Network Security Settings: In rare cases, your router's security settings might be interfering with the connection. Try temporarily disabling firewall settings or MAC filtering (if enabled) to see if it allows the connection. Remember to re-enable these security features after testing.
2.4 GHz vs 5 GHz Network: Some routers offer separate 2.4 GHz and 5 GHz Wi-Fi bands. While 5 GHz offers faster speeds, it has a shorter range. Try connecting your Nest devices to the 2.4 GHz band initially, as it might have trouble connecting to the 5 GHz band at a distance. You can switch to 5 GHz later if the connection is stable and strong.
Check for Nest camera error codes or setup messages.

Follow the steps from this guide to Fix Nest camera or doorbell Wi-Fi connection issues and to Troubleshoot Nest camera and doorbell setup messages.

Let me know if you need further assistance.

Regards,

Mario

Re: NEST CAMERAS AND T-MOBILE GATEWAY INTERNET

Tiffaroorae — Sat, 03 Aug 2024 12:58:39 GMT

I am having the same issues and have done EVERYTHING listed above…

Re: NEST CAMERAS AND T-MOBILE GATEWAY INTERNET

SoriaD_ — Sat, 03 Aug 2024 17:38:25 GMT

Hello @Tiffaroorae

Thanks for following up! I appreciate the detailed information you provided. Let's try to fix this!

Really sorry for all this inconvenience let me lend you a hand to find a solution. To continue assisting you, please fill out this form with all the necessary information. Once you've completed the form we will contact you to continue searching for an answer.

Feel free to reply to this post when you complete it. I'm here to help.

Best regards,
Douglas