topic Re: Home Away Assist in Cameras and Doorbells

Home Away Assist

HM51 — Tue, 23 Jul 2024 17:30:29 GMT

I have had a couple of Nest cameras and a thermostat for some years which work properly with Home Away Assist. Today I have added a new camera which I had to install through the Google Home app rather than the Nest app. For some reason I can not apply the Home Away assist to this new camera. I have enabled location services “always” in the Google Home App but when I look at settings , Presence Settings is not visible and I can’t find any way to make this new camera work with Home Away. Can you please help?

Re: Home Away Assist

ByronP — Fri, 26 Jul 2024 17:36:51 GMT

Hi HM51,

Thank you for posting here in the community. I'm sorry that you are unable to set up the Home Away assist of your new Nest Camera. I understand how frustrating it is when you are already setting up the other Nest cameras, but for this one it doesn't work. Help's here.

Please review the following article to learn how to change the settings for home and away routines. There are a few options and troubleshooting steps to try to isolate your concern.

Let me know if you need more assistance.

Regards,

Byron

Re: Home Away Assist

HM51 — Sat, 27 Jul 2024 17:02:41 GMT

Thanks for your reply. I can not enable Home Away Assist in the Google Home app. Under settings, there is no option for Presence Sensing. Can you please help?

Re: Home Away Assist

ByronP — Sat, 27 Jul 2024 17:18:14 GMT

Hi HM51,

Thank you for posting. Help's here.

Please review the following article about presence sensing and how to manage it. There are a few options for enabling and disabling it.

Let me know if you need more assistance.

Regards,

Byron

Re: Home Away Assist

HM51 — Sat, 27 Jul 2024 17:22:37 GMT

Hi Byron

Thanks for your prompt response. I can not set up Home and Away routines because I can not see Presence Sensor in my Settings

Re: Home Away Assist

ByronP — Sat, 27 Jul 2024 17:48:12 GMT

Hi HM51,

Thank you for posting. I'm sorry for the misunderstanding.

If you are not able to see the home/away settings on your Google Home App, then you would need to create the routine to manage it and use the presence sensing after creating the home/away routine. You can check the previous link provided about change setting from home away routines. There is a section called "Manage what your devices do when you leave and come home"; you need to create first the routine to work.

Let me know if you need more assistance.

Regards,

Byron

Re: Home Away Assist

HM51 — Sat, 27 Jul 2024 18:01:47 GMT

Hi Byron

I do need more assistance. When I try to set up a routine in Automations I am not offered Home or Away and have now way of setting up a routine to manage the home away routines I require. I have used the Nest App for many years and never had this problem but this new camera can not be set up in the Nest app and requires the Google Home App - this is where my problems have begun. I can not see any way of setting the Google Home app to use Presence Sensor or to set up the routine I want and this makes the camera totally impractical

Re: Home Away Assist

ByronP — Sat, 27 Jul 2024 18:16:11 GMT

Hi HM51,

Thank you for posting. I'm sorry that you are not able to set up the home/away routine. I really appreciate the effort to try all the previous articles. I understand that is frustrating when you already have the previous cameras set up on your Nest app but are unable to set up this new Google Nest camera. But don't worry, let me check other options.

I just want to confirm. Did you try the below steps to create the routine?

Open the Google Home app.
Tap Automations.
Under "Household Routines," select Home or Away.
Tap Add action.
Available devices will appear. Check the box next to the one you want to add actions for. You can also select multiple devices that have at least one action in common, like 2 or more smart lights.
- Note: If no devices appear, then there are no devices available to add to the routine.
Tap Next.
Available actions for each device you select will appear. Choose each action you want your device to take.
Tap Add action.
Tap Save to save any changes.
- You can also tap Close near the top of the screen to discard any changes you've made.

Please keep me posted. I'll look forward to your response.

Regards,

Byron

Re: Home Away Assist

HM51 — Sat, 27 Jul 2024 20:07:39 GMT

Hi Byron

The problem I have is that when I open the Google Home app and press Automations, there is no option to select Home or Away. I am unable to click on Household routines, only Personal routines. This appears to be the problem I have as I can not get any further to create. Household Routine

Re: Home Away Assist

ByronP — Sat, 27 Jul 2024 20:23:41 GMT

HI HM51,

Thank you for posting. I really appreciate the information.

We would like to investigate this issue. Please fill out this form, and a specialist team will reach out to you via email for further assistance on your concern.

Let me know once you're done.

Regards,

Byron

Re: Home Away Assist

HM51 — Sun, 28 Jul 2024 05:50:24 GMT

Hi Byron

I completed this form last night and look forward to a response

regards

Re: Home Away Assist

ByronP — Mon, 29 Jul 2024 17:05:43 GMT

Hi HM51,

Thank you for posting. I'm sorry for the delayed response.

I received your form; our specialist team is still working and will reach out to you via email to continue assisting you further.

Regards,

Byron