topic Re: Outdoor Nest Doorbell (Battery) - Poor live feed footage in Cameras and Doorbells

Outdoor Nest Doorbell (Battery) - Poor live feed footage

DutchBhoy7 — Wed, 19 Jun 2024 14:06:21 GMT

I've had a nest doorbell for a few years now and the quality of the live feed and recordings via the Home app has always been good.

However, I've noticed recently that the live feed footage in the app has drastically decreased and is very pixelated. The recordings are still of a high quality so its not showing on there.

My internet is of a decent standard and wasn't an issue before so not down to poor coverage/bandwidth.

I've tried rebooting the camera and changing a few settings but no change.

Any ideas what could be causing this? I assume its been down to a firmware upgrade to either Home app or the camera.

Nest camera firmware update 1.73c

blergh — Tue, 18 Jun 2024 03:55:41 GMT

My Nest cameras (battery, outdoor) just updated to version "1.73c 416403".

Is there any release notes for this new version?

Re: Nest camera firmware update 1.73c

returned4good — Wed, 19 Jun 2024 01:50:54 GMT

I haven't seen one, but my live feed quality is so bad now I initially thought my doorbell was failing and was about to trash it. Hopefully there will be another update soon that fixes whatever they broke. I'd stay away from 1.73c if it's in your power to do so.

Re: Nest camera firmware update 1.73c

blergh — Wed, 19 Jun 2024 02:08:29 GMT

If you zoom in a bit, the resolution seems to improve. So it seems to be compressed rendering when first viewing the live feed. It's especially noticeable in night mode.

Re: Nest camera firmware update 1.73c

returned4good — Wed, 19 Jun 2024 13:32:29 GMT

I tried, but it doesn't change for me. It stays pretty garbled in both day and night vision. But the video it captures seems clear and normal. It's crazy.

Re: Outdoor Nest Doorbell (Battery) - Poor live feed footage

Xofttam14 — Wed, 19 Jun 2024 14:11:00 GMT

Looks like it is the latest update to maybe try and smooth out issues with a struggling connection. I have this happening on all my 3 outdoor cameras. Seems to go into low quality and then high then low. What sort of speed do you have? I have 40mbps but I'm having 900mbps installed on Friday so I'm wondering if it will still do it after that

Re: Nest camera firmware update 1.73c

WSteenstra — Wed, 19 Jun 2024 15:12:58 GMT

This update really downgraded the live viewing quality a lot. Plus I can't zoom in as much as before.

Re: Nest camera firmware update 1.73c

AnonymousRed — Thu, 20 Jun 2024 02:18:23 GMT

I love how they’ve locked the previous thread. It’s not a firmware issue, it’s a them trying to save bandwidth issue. This has been going on for almost a year straight now.

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Nest-Cam-1-69-Update-ruined-night-vision-even-more/m-p/584592#M93792

Nest cam streaming quality deteriorated this week

mtjerneld — Thu, 20 Jun 2024 09:29:43 GMT

Sometimes in the last week the streaming quality from Nest Cams have deteriorated in quality. From HD resolution down to extremely low bandwidth.

A lot of people have the same issue, so it's not an isolated problem:

https://www.reddit.com/r/googlehome/s/Pn77TJwHOH

Recordings look fine, but live streaming is heavily affected. Seems like an issue on Google's side.

I have images comparing the difference.

Re: Outdoor Nest Doorbell (Battery) - Poor live feed footage

Jassonr — Thu, 20 Jun 2024 11:01:36 GMT

I am having same issues as of the past week or so.

No change in router signal/position, but the video quality has dramatically reduced. It had previously been fine for 12+ months.

Recent reduction in live video feed quality of Nest Doorbell Battery

Jassonr — Thu, 20 Jun 2024 11:05:22 GMT

I have had this doorbell installed for around 12 months. It has very good WiFi connection.

Video quality has always been great.

Recently, within the past week or so, the video quality has dramatically reduced.

There has been no change in internet/router/positions, so it's definitely an issue with firmware/software changes on googles end.

Any confirmation on this being a known issue or any suggested way to fix this?

Re: Nest camera firmware update 1.73c

Volgunstrife — Thu, 20 Jun 2024 11:30:45 GMT

Is there anyway to roll back this update? this is beyond unacceptable. My cameras that i've used every day for about 7 months are now almost useless. The live quality is unusable. It says on their own store page "Up to 1080p at 30 FPS, HDR 24/7 live view" ... this is just false advertising now. Until this point I've dealt with the horrible connection on the phone side of things as the desktop experience was way better. Seriously ... i've read up on previous fiascos like this one and support are either not allowed to acknowledge it or blame the fault on your network, which is not the case as this issue clearly only started happening because of the recent update. It's so disappointing to have invested in 5 cameras and a doorbell just so I can expect my entire investment to become almost useless overnight because of a software update. Because I got most of these cameras around 5-7 months ago - i'm guessing a refund is impossible which is even more frustrating. There is nothing I can do except complain to other people who are frustrated with the same issue, so i'm just preaching to the choir. Anyone here that could actually help is prohibited from doing so as they likely don't make any of the decisions and just want to lock the thread as a result. If anyone that can change anything is reading this ... please, Roll back the update and return the worth back to my cameras ... please.

Re: Nest camera firmware update 1.73c

Pete04g — Thu, 20 Jun 2024 11:42:37 GMT

Another one here for degraded image on 1.73 on nest doorbell wired gen 2, night vision is horrible now.

Other nest cameras I have (2 outdoor battery (wired) and 2 indoors all on 1.73 ) seem fine

The most recent update (1.75c .. I think) has completely ruined Live view

Volgunstrife — Thu, 20 Jun 2024 11:47:00 GMT

This is the comparison

Is there anyway to roll back this update? this is beyond unacceptable. My cameras that i've used every day for about 7 months are now almost useless. The live quality is unusable. It says on their own store page "Up to 1080p at 30 FPS, HDR 24/7 live view" ... this is just false advertising now. Until this point I've dealt with the horrible connection on the phone side of things as the desktop experience was way better. Seriously ... i've read up on previous fiascos like this one and support are either not allowed to acknowledge it or blame the fault on your network, which is not the case as this issue clearly only started happening because of the recent update. It's so disappointing to have invested in 5 cameras and a doorbell just so I can expect my entire investment to become almost useless overnight because of a software update. Because I got most of these cameras around 5-7 months ago - i'm guessing a refund is impossible which is even more frustrating. There is nothing I can do except complain to other people who are frustrated with the same issue, so i'm just preaching to the choir. Anyone here that could actually help is prohibited from doing so as they likely don't make any of the decisions and just want to lock the thread as a result. If anyone that can change anything is reading this ... please, Roll back the update and return the worth back to my cameras ... please.

Re: Outdoor Nest Doorbell (Battery) - Poor live feed footage

tpgnavy85 — Thu, 20 Jun 2024 15:13:12 GMT

Same here, I have noticed a significant drop in live video monitoring on my Nest Doorbell Battery over the last 24 hours, although tests of the video recording quality are still very high quality. I've had my doorbell operating for over 3 years, never seen the live monitoring quality this bad and pixelated. Even did a full restore this morning, same problem exists. I suspect firmware issue, but all 3 of my Nest battery cameras (including 2 Nest Camera Battery cameras) are all on the same firmware level, just the Doorbell Battery camera is suffering from pixelation. And my internet and connections to all 3 devices are solid and 5G.

Re: Outdoor Nest Doorbell (Battery) - Poor live feed footage

mtjerneld — Thu, 20 Jun 2024 16:17:27 GMT

I have 500 mbit fiber, and an 802.11ac access point less than 2 meters away. Connectivity and bandwidth has never been a problem. This is just software.

Re: Outdoor Nest Doorbell (Battery) - Poor live feed footage

Wede — Fri, 21 Jun 2024 23:11:27 GMT

Noticed it today as well after it updated to 1.73. Recorded video seems to be the same but streaming video is greatly reduced quality. I have excellent internet speeds and the access point is a couple of feet away. Concerning that the service quality is declining over time.

Re: Outdoor Nest Doorbell (Battery) - Poor live feed footage

Ravippe — Fri, 21 Jun 2024 23:57:22 GMT

same with mine, door bell, nest outdoor/indoor cams new versions.. everything 1 week old... best buy BRAND NEW... same new firmware=blurry

Re: Outdoor Nest Doorbell (Battery) - Poor live feed footage

blergh — Sat, 22 Jun 2024 12:50:23 GMT

The issue of poor resolution seems to be resolved. After a few seconds of viewing the live video, the resolution returns to full definition. Zoom also returns to normal.

Re: Outdoor Nest Doorbell (Battery) - Poor live feed footage

Bloomy — Sat, 22 Jun 2024 13:26:58 GMT

Not resolved here 😞 been happening for most of this week, but zooming etc do not return after viewing live feed for a while *sigh*